Terms and Conditions

S. No Request Terms and Conditions
1 Beneficiary Addition
  • I agree that the payee account number and/or IFSC code provided by me is correct
  • I understand that in case of a change in beneficiary, I would require to request the FPB representative to delete the existing registration and carry out a new registration with the changed account number and/or IFSC code
2 NEFT
  • I understand that the details entered for beneficiary is correct and best to my knowledge. FINO Payments Bank is not responsible:
    a. For Funds transferred to any unintended recipient
    b. Retrieval of funds transferred to any unauthorized recipient
  • I agree to the charges levied to me by Fino Payments Bank, in case of refusal of charges by me, I will be denied of this service by Fino Payments Bank representative(s)

     

  • I understand that FINO Payments Bank is not responsible for charges/commission of any kind levied/charged by the payee's bank
  • I understand that the actual time taken to credit the account depends on the time taken by the payee's bank to process the payment. The money will reach payee's bank within the time stipulated by the Reserve Bank Of India
  • I understand that the charges applied for this request are inclusive of all applicable taxes
3 IMPS
  • I understand that the details entered for beneficiary is correct and best to my knowledge. FINO Payments Bank is not responsible:
    a. For Funds transferred to any unintended recipient
    b. Retrieval of funds transferred to any unauthorized recipient
  • I agree to the charges levied to me by Fino Payments Bank, in case of refusal of charges by me, I will be denied of this service by Fino Payments Bank representative(s)

     

  • I understand that FINO Payments Bank is not responsible for charges/commission of any kind levied/charged by the payee's bank
  • I understand that the actual time taken to credit the account depends on the time taken by the payee's bank to process the payment. The money will reach payee's bank within the time stipulated by the Reserve Bank Of India
  • I understand that the charges applied for this request are inclusive of all applicable taxes
4 Beneficiary Deletion
  • I understand that on deleting the beneficiary, I would not be able to transfer funds to the selected beneficiary unless added again

This document lays out the Terms and Conditions (“Terms”) which shall be applicable to all the accounts of any nature (Current/Saving/Wallet or any other product launched by the Bank from time to time and all applicable features and services offered on the account) which are existing or may be maintained anytime in future with the Bank. The words, “I”, “me”, “my”, “him”, “his”, “you” and “Customer” refer to the person(s) who open the account and shall include both singular and plural. Reference to masculine shall include the feminine and third gender.

These Terms may be read as a stand-alone document or be read with other such documents as may apply to a particular account/ service/ situation/ circumstance/ transaction. The Customer acknowledges and agrees that the Bank may at its sole discretion add to, modify or amend the Terms (including the Charges) from time to time and such changes shall be communicated to the Customer. The Terms shall be available at the Bank branches and on the Bank’s website application. The Bank may publish notices of general nature which are applicable to the Customers on its website or on its notice board, or on the Customer’s email address or in any other mode as may be decided by the Bank. Such notices would have the same effect as a notice served individually to each Customer. The Customer shall be given a period of 15 days from the issue of the notice, within which the Customer shall have to right to close the Account or discontinue availing of the services, failing which he shall be deemed to have accepted the change from the effective date mentioned in the notice. The Customer agrees that the opening and maintenance of the Account and availing of the Services is subject to the rules and regulations introduced or amended from time to time by the Reserve Bank of India. In the event that any provision of these Terms is held to be in violation of any applicable Law or if for any reason a court of competent jurisdiction finds any provision of these Terms or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect.

DEFINITIONS

In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:

‘Bank’ refers ‘Fino Payments Bank Limited’, a company incorporated under the Companies Act, 2013 and licensed as a bank under the Banking Regulation Act, 1949 and having its registered office at 2nd Floor, Shree Sawan Knowledge Park, MIDC Turbhe, Navi Mumbai.

‘Internet Banking’ or ‘Net Banking’ means Internet Banking facility offered by the Bank.

‘WebSite’or ‘Site’means https://netbanking.finobank.com

‘Security Images’ refer to validation of unique color and monuments set by customer from various options shown

‘Internet Banking Services ’or ‘Net Banking Services’ are the internet banking services offered by Fino Payments Bank to the User including services such as access to account information, products and service (Fund Transfer, Recharge & Bill Payments, Address & Email Update, Debit Card Hot-listing) offered by the Bank through which a registered Customer may conduct enquiries or perform transactions on the Banks website and other services (including Transaction of financial and non-financial in nature) as advised by the Bank from time to time through internet. The availability/non-availability of a particular service shall be communicated to the User through email, web page of the Bank or in writing as may be deemed fit by the Bank. Such Internet Banking may be provided Bank directly or through its associates or contracted service providers, if any.

‘User’ refers to a customer of the Bank authorized to use Net Banking Services. In case of the customer being a minor, the guardian of such minor shall be permitted to use Net Banking upon accepting these Terms and will be considered as a ‘User’.

‘Unauthorized Use’ means usage of Net Banking which is not in accordance with the Terms.

‘Confidential Information’ refers to the information obtained by the customer through the Bank for availing various services through Fino Net Banking.

‘Personal Information’ refers to the information about the User obtained by the Bank in connection with the Net Banking Service.

‘Account’ refers to the User’s Savings and/or Current Account and/or Wallet Account (Minimum KYC or Full KYC) as designated by the Bank to be eligible account(s) for the operations through the use of Fino Net Banking.

‘Future Accounts’ refers to the event of future accounts opened by the User under the same CIF, then the Terms of Service (Terms & Conditions) shall automatically apply to such further use of the Net Banking by the User.

‘Accounts in the name of Minors’ In case of accounts opened for and on behalf of minors, the natural guardian shall undertake to give all instructions relating to the operation of the account and further undertake not to reveal the Customer ID or Registered Mobile Number and MPIN to the minor, which if done so, will be at the risk and consequences of the guardian and the Bank shall not be liable for any loss on that account in case the account is operated by the minor. In such an event the transaction will be deemed to have been undertaken by the guardian.

‘Third party product’ refers to any product and/or service of third party which is offered by or through the intermediary of the Bank.

‘Customer’ refers to Customer of the Bank named in the Account opening Form and shall, where the context requires, include any authorized representative of the Customer.

‘Instruction’ means any request or instruction that is received from the customer by the Bank through Net Banking services.

The User shall ensure that Net Banking or any related service is not used for any purpose which is illegal, improper or which is not authorized under these Terms.

APPLICABILITY OF TERMS

These Terms mentioned herein form the contract between the User using the Net Banking services and the Bank. By applying for Net Banking Services and accessing the service the User acknowledges and accepts these Terms of Service (Terms & Conditions). Any conditions relating to the accounts of Customer other than these Terms will continue to apply except that in the event of any conflict between these Terms and the account conditions, these Terms will continue to prevail. The agreement shall remain valid until it is replaced by another agreement or terminated by either party or account is closed, whichever is earlier. These Terms will be in addition to and not in derogation of the terms and conditions relating to any Account(s) of the User and/or to those relating to services/facilities offered by Bank and availed by the User. The User agrees that in the event the User avails of any services/ facilities offered by the Bank through the Website, the User shall be bound by all the terms and conditions stipulated by the Bank pertaining to such services/facilities, offered by the Bank and availed by the User through the Website.

APPLICATION FOR NET BANKING SERVICES

The Bank may offer Net Banking Service to customers at its discretion. The customer would need to be Internet User or have access to the Internet. The eligibility of a User of the facility provided by the Bank shall be decided by the Bank in its sole discretion. The Bank may at its sole discretion reject the application for the facility by the User. The acceptance of the application and the acknowledgement thereof does not automatically imply the acceptance of application for Net Banking Services. The Bank may advise from time to time the Internet software such as Browser, which are required for using Net Banking Services. There will be no obligation on the part of the Bank to support all the versions of this Internet software. The User shall upgrade his software, hardware and the operating systems at his cost from time to time and the Bank shall be under no obligation to support the software, hardware, operating systems of the User and that the same shall be the sole responsibility of the User.

The User expressly agrees and acknowledges that in the event the User chooses to apply for a facility provided by the Bank on Net Banking, he/she may do so, by submitting the required facility documents online in the manner specified by the Bank, unless specifically required by the Bank to be submitted in physical form only/ also. In the event such facility is sanctioned by the Bank to the User, the User expressly agrees and acknowledges to have read and understood the terms and conditions that govern such facility and be bound by such terms and conditions at all times during the tenure of the facility, and as may be amended by the Bank from time to time. Further, the User agrees and undertakes to sign such other documents.

CUSTOMER ID & MPIN

The User accepts and unconditionally agrees to the following:

Upon approval of the accountholder's application, the customer will be allotted a Customer ID (ID).

On accessing Net Banking for the first time, the User shall register using One Time Password (OTP) received on registered mobile number for Net Banking and set Security Images & 4 digitMPIN. The User is at liberty to change the MPIN as many number of times as possible at his risk and consequences. The User will be solely responsible for maintaining secrecy of the MPIN so changed, and the Bank in no way shall be responsible for the misuse of the said MPIN by any person other than the authorized User.

User can use Customer ID or registered mobile number for accessing Net Banking. The Bank does not assume any responsibility in this behalf including against loss incurred by the User as a result of misuse / unauthorized use of Customer ID/ Mobile Number/ Security Images/ MPIN.

In case the User forgets the MPIN, User can instantly set new MPIN using Forget MPIN. If user forgets Security Images, he needs to Re-set through BPay App or contact customer care.

Net Banking MPIN or Security Images shall get locked after a number of incorrect attempts, up to such number (at present 3 failed attempts) as may be decided by the Bank from time to time. MPIN shall be unlocked through Forget MPIN option in Net Banking whereas Security Images ,  can be Reset through BPay App or contacting customer care.

The Bank has the discretion to deactivate User Net Banking rights, if the same has not been used for a period defined by the Bank. Also the Bank has the right to deactivate the Net Banking login of User due to unsatisfactory behavior in the account.

The User agrees and acknowledges that BANK shall in no way be held responsible or liable if the User incurs any loss as a result of compromise of Customer ID / Registered Mobile Number and MPIN by the User himself or User has failed to follow the Net Banking Service instructions as published by the BANK on the site from time to time. User agrees to fully indemnify and hold harmless BANK in respect of the same.

CYBER CRIME

The Internet is susceptible to various cyber-crimes like phishing, vishing (Voice phishing), SMSing (phishing through SMS), compromise of User’s system security etc., that could affect Payment Instructions/ other instructions to the Bank. Whilst the Bank shall endeavor to protect the interest of the customers, there cannot be any guarantee from such cyber-crimes and other actions that could affect Payment Instructions/ other instructions to the Bank including but not limited to delay or failure in processing the instructions. The User shall separately evaluate all such risks and the Bank shall not be held responsible for the losses arising out of such cyber-crimes. The User understand that doing a NetBanking transaction at a Cybercafe/shared computer terminal is risky and shall avoid using the services of a Cybercafe/shared computer terminal to do any NetBanking transactions.

CHARGES

The Bank reserves the right to charge and recover from the User, charges, if any, fixed for providing services under Net Banking facility. The Bank at its discretion from time to time may specify charges for usage of Net Banking Services and/or additional charges for selected services which is published on the Website of the Fino Payments Bank which is (www.finobank.com) and any further changes in the charges/fees shall also be notified on the above site.

The User hereby authorizes the Bank to recover the charges by debiting one of the accounts of the User or by sending a bill to the User who will be liable to make the payment within a specified period. Failure to do so shall result in recovery of the service charges by the Bank in a manner deemed fit along with interest, if any, and / or withdrawal of Net Banking facility without any liability to the Bank.

ERRORS

The filling in of applicable data for transfer of funds or Bill Payments/ Recharge would require proper, accurate and complete details.

For instance, the customer is aware that: 
-he/she would be required to fill in the correct account number of the person to whom the funds are to be transferred.
-he/she would be required to fill in the correct details such as the biller details, mobile number etc.

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts or the Bill Payments/ Recharge could be made to wrong beneficiary and there is no guarantee of recovery of the same thereafter. The User shall therefore take all care to ensure that there are no mistakes and errors and that the information given by him/her to the Bank in this regard is error free, accurate, proper and complete at all points of time. The User indemnifies the Bank from any loss due to an error on his/her part. As per RBI instructions credit will be effected based solely on the beneficiary account number information and the beneficiary name particulars will not be used there for.

On the other hand in the event of the User’s account receiving an erroneous credit by reason of a mistake committed by some other person or for any other reason, the Bank shall be entitled to reverse the erroneous credit at any time whatsoever without his/her consent. The User shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by him/her as a result of the same.

FUND TRANSFER

The User shall not use or attempt to use Net Banking Services for funds transfer without sufficient funds in the relative Net Banking Services account. The Bank will endeavor to effect such funds transfer transactions received through Net Banking Services provided there are sufficient funds available in the User’s account. The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the control of the Bank.

The User accepts that he/she will be responsible for keying in the correct account number/other particulars of the beneficiary for the funds transfer request. In no case, the Bank will be held liable for any erroneous transactions incurred arising out of or relating to the User entering wrong/incorrect/incomplete account number, information of the beneficiary and/or any other particulars.

If funds transfer is made available to the User, it may be used for transfer of funds between Users own accounts and/or from User account to accounts belonging to third parties maintained at the Bank and/or at other Banks. In the event, such transfer of funds is to accounts belonging to third parties maintained at any other Bank, which falls under the network of Reserve Bank of India’s Electronic Fund Transfer System or Immediate Payments System (IMPS), the same shall be governed by the Terms of Service (Terms & Conditions) applicable to National Electronic Fund Transfer (“NEFT”) and IMPS of the Reserve Bank of India or National Payments Corporation of India (NPCI) as provided in the Site as well as corporate website of the Bank (www.finobank.com).

BILL PAYMENTS / RECHARGE

The User agrees and accepts the net Banking services as provided by the Bank at his/her requests to carry out his/her bill payments through Net Banking services of the Bank as made available to him/her from time to time. The User has to provide correct identification details as registered with the biller. In case of any change in the identification details, it is the User’s responsibility to register the changes immediately. Any dispute on bill details will be settled directly by the User with the Biller and the Bank’s responsibility is limited to provision of information only. The User shall make payments at least few working days prior to the due date of the bill. The User further agrees that it shall solely be the User’s responsibility to make payments at least few working days prior to the due date of the bill. In the event of late payment, the User shall be liable for late payment charges and other consequence as may be enforced by the Biller. The User has no objection whatsoever to the billing company providing his/her billing details to the Bank. All disputes such as excess billing, disconnection of service or facility, wrong credit or debit by the Bank, shall be resolved by the User only, and the Bank shall in no way be responsible for the same.

The User unconditionally agrees that he/she shall not hold the Bank liable for:

Such transactions that are carried out on his/her instructions by the Bank in good faith.

Not carrying out such instructions where the Bank has reason to believe (which decision of the Bank he/she shall not question/dispute) that the instructions are not genuine or are otherwise unclear, improper, vague or doubtful.

Accepting instructions given by any one of the Users in case of joint accounts.

For any loss or damage incurred or suffered by him/her due to any error, defect, failure or interruption in the provision of bill payment services arising from or caused by any reason whatsoever.

Withdrawing/suspending the facility wholly/partially. However the Bank will endeavor to notify the User through its website or through any legally recognized medium of communication or otherwise as found suitable by the Bank.

The User agrees that the record of instructions given and transactions with the Bank shall be conclusive proof and binding for all purposes and can be used as evidence in any proceedings.

LIMITS

The User is aware that the Bank may from time to time impose maximum and minimum limits including daily limits on transfer of funds that may be transferred. The User acknowledges that the same is to reduce the risks on him/her. For instance, the Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even each transaction limits. The User shall be bound by such limits imposed and shall strictly comply with them. The Bank shall put an appropriate message on the relevant page or the website.

TECHNOLOGY RISK & MAINTENANCE

The site of the Bank may require maintenance and during such time it may not be possible to process the request of the Customers for transactions. This could result in delays and/or failure in the processing of instructions. The User understands that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank during the period of maintenance to honor any customer instruction for whatsoever reason.

SET OFF AND LIEN RIGHTS

The Bank shall have the right of set off and lien, irrespective of any other lien or charge, present as well as future, on the account(s) held by User(s) or in any other account, whether in single name or joint names to the extent of all outstanding dues, whatsoever arising as a result of the Net Banking services extended to and/or used by the User.

AUTHORITY TO THE BANK

The User irrevocably and unconditionally authorizes Fino Payments Bank to access all his Account(s) for effecting banking or other transactions performed by the User through the Net Banking. The instructions of the User shall be effected only when such instruction is in accordance with the prescribed procedure.

Bank shall have no obligation to verify the authenticity of any transaction / instruction received or purported to have been received from the User through Net Banking or purporting to have been sent by the User other than by means of verification of the Net Banking Mobile Number or Customer ID & MPIN

All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized Back up system maintained by the Bank. While the Bank will take all reasonable steps to ensure the accuracy of the statement, the Bank is not liable for any error. The User shall hold the Bank harmless against any loss, damages, etc. that may be incurred/ suffered by the User if the information contained in the above said outputs turns out to be inaccurate/ incorrect. The Bank’s own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes. All the records of the Bank generated by the transactions arising out of the use of the Net Banking, including the time the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. While the Bank shall endeavor to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law. All transactions arising from the use of Net Banking Services to operate a joint account, shall be binding on all the joint account holders , jointly and severally, notwithstanding that one amongst such joint account holders only operates the accounts through Net Banking Services.

The Bank may at any time without giving notice or reasons, suspend or terminate all or any of the Net Banking services or their use by the User.

DISCLOSURE OF PERSONAL INFORMATION

The User agrees that the Bank or its contractors may hold and process his Personal Information on computer or otherwise in connection with the Bank’s Net Banking services as well as for statistical analysis and credit scoring. Bank accepts no liability for the consequences arising out of erroneous information supplied by the User. If the User notices an error in the information supplied to the Bank either in the application form or any other communication, he shall immediately advise Bank which will endeavor to correct the error wherever possible on a "reasonable efforts" basis. The User also agrees that the Bank may disclose, in strict confidence, to other institutions, such personal information as may be reasonably necessary for reasons inclusive of, but not limited to, the following:

  • For participation in any telecommunication or electronic clearing network.
  • In compliance with a legal directive.
  • For credit rating by recognized credit rating / scoring agencies.
  • For fraud prevention purposes.

INFORMATION ON SITE

The information provided to the User through the Net Banking is not updated continuously but at regular intervals. Consequently, any information supplied to the User through Net Banking will pertain to the date and time when it was last updated and not as the date and time when it is supplied to the User. Bank shall not be liable for any loss that the User may suffer by relying on or acting on such information. Bank may keep its records of the transactions in any form it wishes. In the event of any dispute, Bank's records shall be binding as the conclusive evidence of the transactions carried out through Net Banking in the absence of clear proof that Bank's records are erroneous or incomplete

LIABILITY OF THE USER

The User shall be liable for:

  • Non-compliance of Terms of Service (Terms & Conditions) mentioned herein.
  • Any suit, proceedings initiated against the Bank or any loss cost or damages incurred by the Bank.
  • Non-availability of the Net Banking as desired by the User for the reasons including but not limited to the natural calamities, legal restrains, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank.
  • Illegal or improper use of the Net banking and hence shall be liable to pay Bank for the financial charges as decided by the Bank..
  • If he/she has breached the Terms of Service (Terms & Conditions) or contributed or caused the loss by negligent actions such as the following:

In disclosing or failing to take all reasonable steps to prevent disclosure of the MPIN and/or OTP and/or Security Images to anyone including Bank staff and/or failing to advise the Bank of such disclosure within a reasonable time.

Not advising the Bank within a reasonable time about unauthorized access to or erroneous transactions in the account(s) through the Net Banking Services.

LIMITATIONS AND LIABILITIES OF THE BANK

Notwithstanding anything to the contrary the Bank each of their directors, officers, employees, associates, agents, and representatives shall in no event is liable to the Customer or any other person or any third party for:

The Bank shall not be liable for any unauthorized transactions in the account(s) through the use of Net Banking Services which can be attributed to the fraudulent or negligent conduct of the User.

Transfer of funds to the wrong mobile number/recipient/account by the Customer.

The Customer’s inability to effect or complete any transaction due to system maintenance or breakdown/non-availability of the App/website or any network.

The Bank shall endeavor to take all possible steps to maintain secrecy and confidentiality of its customer account(s)/information but shall not be liable to the account holder(s) for any damages whatsoever caused on account of breach of secrecy/confidentiality due to reasons beyond the control of the Bank. The Bank, for valid reasons, may refuse to execute any instructions placed by the User.

The Bank shall endeavor to take all possible steps to maintain secrecy and confidentiality of its customer account(s)/information but shall not be liable to the account holder(s) for any damages whatsoever caused on account of breach of secrecy/confidentiality due to reasons beyond the control of the Bank.Bank, for valid reasons, may refuse to execute any instructions placed by the User.

Any indirect, incidental, special, consequential, punitive or economic loss, expense or damage arising from or in connection with any access, use or the inability to access or use the Bank’s products/services and data/content.

reliance on those, howsoever caused and regardless of the form of action of the Third Party.

The Bank will in no way be held responsible or liable for delay, failure and/or untimely delivery of SMS OTP and/or SMS Alerts due to but not limited to network congestions, network failure, systems failure or any others reasons beyond the reasonable control of the Bank or its service provider(s).
Notwithstanding anything contained herein, where Bank has reason to believe that any transaction or marking of liens, have been fraudulently made (hereinafter referred to as a “suspect transaction”), Bank shall be entitled to withhold payment pertaining to such suspect transaction in accordance with regulatory laws relating to Money Laundering or otherwise. If Bank determines after due enquiry and investigation that the transaction is a valid transaction and not a suspect transaction, Bank shall release such withheld payment subsequently.

INDEMNITY

The User agrees to indemnify, hold harmless and defend Bank and its affiliates against any loss and damages that may be caused from or relating to:

Breach of representation or any misrepresentation of Terms of Service (Terms & Conditions) mentioned herein.

mproper use or misuse of the Net Banking services by the User/customer.

  • Violation of the terms by the User.
  • Unauthorized use of Net Banking.

Any claims made by third parties arising from issues related to any failure, delay or interruption of the products and/or services as provided by the Bank’s Net Banking services.

The use of products/ Net Banking services in any manner which violates the Terms of Service (Terms & Conditions) or otherwise violates any law, rule, conditions or regulation.

THIRD PARTY LINKS

The Site may provide hyperlinks to websites not controlled by Fino Payments Bank and such hyperlinks do not imply any endorsement, agreement on, or support of the content, products and /or services of such websites. Fino Payments Bank doesn’t editorially control the content, products and /or services on such websites and shall not be liable, in any nature whatsoever, for the access to, or the inability to access to, or the use, inability to use or content available on or through such websites.

PROPRIETARY RIGHTS

The User acknowledges that the software underlying the Net Banking service as well as other Internet related software which are required for accessing Net Banking are the legal property of the Bank. The permission given by the Bank to access Net Banking will not convey or confer any proprietary or ownership rights in the above software. The User shall in no way try to alter/ tamper or experiment with the said programme. Any breach on the part of the User will be dealt under the appropriate law and User shall be liable for damages that may be incurred by the Bank.

The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Net Banking or create any derivative product based on the software.

TERMINATION OF NET BANKING SERVICES

The User may request for termination of the Net Banking Services facility any time by giving a written notice. The User will remain responsible for transactions made on his/her account(s) prior to the time of such cancellation of the Net Banking Services.

The Bank may at its sole discretion, at any time without giving notice or reasons suspend or terminate all or any of the Net Banking services offered by the Bank or there use by the User including for reasons such as:

Breach of these Terms of Service (Terms & Conditions) by the User

Knowledge or information about the death, bankruptcy or legal incapacity of the User.

NOTICES

Notices under these Terms of Service (Terms & Conditions) to the customer may be given through any medium of communication as may be deemed appropriate by the Bank i.e. Bank’s website (www.finobank.com / https://netbanking.finobank.com) or email, sms, public notification at Branches, or through newspapers, radio, TV etc. Such notices will have the same effect as a notice served individually to each customer.

FORCE MAJEURE

The Bank shall not be liable for delay in performing or failure to perform any of its obligations under these Terms of Service (Terms & Conditions) which is caused by circumstances beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of telecommunications, data communications and computer systems and services, natural calamities, war, civil unrest, government action, strikes, lock-outs or other industrial action or trade disputes (whether involving the Bank’s employees or those of a third party). Any delay or failure of this kind will not be deemed to be a breach of the Terms of Service (Terms & Conditions) and the time for performance of the affected obligation will be extended by a period which is reasonable in the circumstances.

NON-TRANSFERABILITY

The grant of facility of Net Banking to a User is not transferable under any circumstance and shall be used only by the User.

DISCLAIMER ON ANTI VIRUS UPDATE

The User needs to get his PCs/laptops scanned on a regular basis and be updated with the latest antivirus software available. The Bank shall not be responsible in case of any data loss or theft due to the virus transmitted in the system through the usage of Net Banking.

GOVERNING LAWS

These Terms of Service (Terms & Conditions) and/or operations in the accounts of the User maintained by the Bank and/or the use of services provided through Net Banking Services are construed to be governed in accordance with the laws in India. Bank accepts no liability whatsoever, direct or indirect for non-compliance with the laws of any country other than that of India. The mere fact that Net Banking Service can be accessed through Internet by a User from a country other than India shall not be interpreted to imply that the laws of the said countries govern these Terms of Service (Terms & Conditions) and/or the operations in the accounts of the User through Internet and/or the Use of Net Banking Services. The User agrees to abide by prevailing laws in respect of Net Banking Services applicable in India. It is the responsibility of the User to comply with any regulations prevailing in the country from where he/she is accessing the Internet.

All disputes shall be subject to the jurisdiction of the Courts in Mumbai (India). The Bank however, may, in its absolute discretion commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the User hereby consents to that jurisdiction.

CHANGE OF TERMS AND CONDITIONS

The Bank has the absolute discretion to amend or supplement any of the terms at any time The Bank may introduce new services within Net Banking from time to time. The existence and availability of the new functions will be notified to the User as and when they become available. By using these new services, the User agrees to be bound by the terms and conditions as applicable and set forth from time to time on the website www.finobank.com

FPB is only a reseller of digital products. FPB does not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telcos) or by other distributors or aggregators of such Telcos. FPB is not a warrantor, insurer, or guarantor of the services to be provided by the Telcos. Prepaid mobile recharge sold by FPB to you is sold without recourse against FPB for any breach of contract by the Telcos. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between you (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the FPB Platform including prepaid recharges in relation to DTH, data card as well as to other prepaid recharge products that may be offered on the FPB Platform. FPB will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

BillPay

In using the bill payment service, you agree to:

Provide true, accurate, current and complete information about biller details (“Biller Data”)

If all the details are correct then bill paid amount will be credited in your account within 6 working days

Maintain and promptly update the Payment Data and Biller Data to keep it true, accurate, current and complete at all times.

FPB assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

If the biller details given by you is/are incomplete, inaccurate, or invalid
Circumstances beyond the control of FPB (including, but not limited to, fire, flood, natural di

Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Application (defined below). By accessing or using the Application or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the Application and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing this Service, the Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age, and BPay. All services are rendered by BPay hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of BPAY (together with its subsidiaries and other affiliates, “us”, “We” or “BPay”), regarding your use of our prepaid mobile/DTH recharge purchasing services to purchase prepaid mobile/DTH recharge (known as “Recharge”) or Services regarding Semi Closed Wallet which may be added from time to time (all such services are individually or collectively are referred as Service or Services as they case may be). Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. BPay reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Application” may introduce.

Eligibility

The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by BPAY. By accepting these Terms & Conditions or by otherwise using the Services or the Application, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

RECHARGES

We are a Reseller Only. BPay does not provide mobile service and is only a reseller of prepaid mobile services by telecommunications service providers or the providers of such prepaid recharge (the ‘Telco’ or ‘Telcos’) or other distributors or aggregators of such Telco’s. BPay is not a warrantor, insurer, or guarantor of the services to be provided by the Telco’s. Recharge sold by us to you is sold without recourse against us for any breach of contract by the Telco. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the Telco.

BHARAT BILL PAYMENT SYSTEM

Bharat Bill Payment System eases the payment of bills and enhances the security & speed of payments through the central unit (BBPCU) & operating units (BBPOUs). The Bharat Bill Payment System has been launched by the Reserve Bank of India as a mandatory system, for easing the payments of bills across geographies. The BBPS offers integrated and interoperable bill payment service with security, certainty and reliability of transactions.

The service is available in multiple payment modes, online and through a network of agents. An instant confirmation is generated for the bill payments. The BBPS will transform the society from cash to electronic payment system, making it less dependent on cash. The following terms and conditions shall apply to customers who use our BBPS platform to pay bills of various billers.

These terms and conditions shall be deemed to have been read, understood, agreed and accepted while you submit your request through this platform.
Customers are requested to keep a note of the transaction reference id, on completion of payment for further grievance redressal, if any.

Display of billers is subject to their availability/ participation on the BBPS platform.

The Bank shall not be liable for any direct, indirect or consequential loss or damage sustained by the Customer with regard to payment of Bills on account of system level error, system failure, stoppage of access, break-down in computer hardware or software systems including any break-down of internet services/breakdown of network arising on account of circumstances not attributable to the bank or beyond the control of the bank and/or any delay or default on the part of the service providers.

As per the BBPS guidelines, a customer needs to provide the relevant bill details while making a bill payment and needs to provide his / her contact details for receiving the payment confirmation.

In case you wish to raise any complaints related to bill payments on BBPS, you are requested to raise them on this platform.

While you submit the request for bill payment, charges applicable for respective bills shall be effected and such charges will be displayed for customer confirmation before submitting and will be updated from time to time.

Provide true, accurate, current and complete information about yourself (“Registration Data”), your Payment Account details (“Payment Data”), your Biller details (“Biller Data”) and Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or BPay has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, BPay has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). The term biller includes telecom operators.

BPay assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:

  • If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed.
  • If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
  • If the funds available in the Payment Account are under any encumbrance or charge.
  • If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
  • If payment is not processed by biller upon receipt.

Circumstances beyond the control of BPay (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force) In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail

Other Products on BPay

FASTag
UPI
Third party products
Communication Policy

By accepting the terms and conditions the customer accepts that BPay may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’ mode then the customer may not get / get after delay any alerts sent during such period.
By accepting the terms and conditions the customer accepts the limit on number of Transactions and velocity of Transactions on BPay set by Fino.
Following are the wallet limits applicable for Minimum and Full KYC wallet customers:

Wallet Type    Maximum Balance at any point in time    Maximum Credit per month    Maximum Debit per month    Maximum Credit allowed in a Year
Minimum KYC Wallet    10,000    10,000    10,000    1,20,000
Full KYC Wallet    1,85,000    1,00,000    1,00,000    N/A

BPay will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from BPay as an alert on the mobile phone number provided during the course of ticket booking and BPay shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold BPay liable fornon-availability of the service in any manner whatsoever.

The customer acknowledges that the SMS service provided by BPay is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, BPay shall be immediately informed about the same by the customer and BPay will make best possible efforts to rectify the error as early as possible. The customer shall not hold BPay liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. BPay shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

The customer agrees to indemnify and hold harmless BPay and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which BPay and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from BPay and/or the SMS service provider.

Customer also agrees to receive information regarding what BPay perceives to be of their interest based on usage history via SMS, email & phone call. This includes offers, discounts and general information. In case the customer does not want such information, they have to explicitly ask to be excluded.

By accepting the terms and conditions the customer acknowledges and agrees that BPay may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.

Grievances and claims related to the bus journey should be reported to BPay support team within 10 days of your travel date.

Use of Application

You understand that except for information, products or services clearly indicated as being supplied by the BPay, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that BPay cannot and does not guarantee or warrant that files available for downloading through the Application will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Prohibited Conduct

By using the Services you agree not to:

use the Services for any purposes other than to purchase Recharge of Telcos and/or to access the Services in accordance with these Terms and Conditions and as such services are offered by BPay impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons’ digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds
infringe our or any third party’s intellectual property rights, rights of publicity or privacy use the Services if You are under the age of eighteen (18) without a parental sponsor or in any event use the Services if You are under the age of thirteen (13) years old even with a parental sponsor and in accordance with applicable law
post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person post or transmit any message, data, image or program which is pornographic in nature refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to BPay remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Application or features that enforce limitations on the use of the Services reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner modify, adapt, translate or create derivative works based upon the Services and the Application or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation intentionally interfere with or damage operation of the Services or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features
use any robot, spider, other automatic device, or manual process to monitor or copy the Application without prior written permission interfere or disrupt this Application or networks connected to this Application take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network
use any device, software or routine to bypass the Application’s robot exclusion headers, or interfere or attempt to interfere, with the Services forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Application or to manipulate your presence on our Application sell the Services, information, or software associated with or derived from it use the facilities and capabilities of the Application to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others breach this Agreement or any other BPay agreement or policy
provide false, inaccurate or misleading information use the Application to collect or obtain personal information, including without limitation, financial information, about other users of the Application purchase Recharge with what BPay reasonably believes to be potentially fraudulent funds use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to BPay , a third party or You use the Services in a manner that BPay or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules take any action that may cause BPay to lose any of the Services from its service providers, Telcos, payment processors or other suppliers send automated request of any kind to the Application’s system without express permission in advance from BPay

Refund Policy

All sales of Recharge/Services are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. BPay is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Application, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details – the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. BPay shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email. All Refunds will be credited to your Semi Closed Wallet. You can trigger a request in your BPay Wallet to transfer the money from your BPay Wallet back to source. It will take few 1-2 days for the money to show in your bank account depending on your bank’s policy.

Termination; Agreement Violations

You agree that BPay, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the Services and remove and discard all or any part of your account, your user profile, or your recipient profile, at any time. BPay may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services or any account you may have or portion thereof may be effected without prior notice, and you agree that BPay will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies BPay may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the Services.

Limitation of Liability and Damages

In no event will BPay or its contractors, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the Application or any reference Application, or (iii) your use or inability to use the services, the Application (including any and all materials) or any reference Applications, even if BPay or a BPay authorized representative has been advised of the possibility of such damages. In no event will BPay or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Application (including any and all Materials) or any Reference Applications, or (iv) any other interactions with BPay , however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Application giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less. You acknowledge and agree that BPay has offered its products and services, set its prices, and entered into this agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and BPay , and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and BPay . BPay would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such cases, BPay liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive termination of this Agreement.

RBI Limiting Liability of the Customer_Notification

Indemnification

You agree to indemnify, save, and hold BPay , its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Application, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein. BPay reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify BPay, including rights to settle, and you agree to cooperate with BPay defense and settlement of these claims. BPay will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Ownership; Proprietary Rights

The Services and the Application are owned and operated by BPay and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Application provided by BPay (the “Materials”) are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between you and BPay, all Materials, trademarks, service marks, and trade names contained on the Application are the property of BPay and/or third party licensors or suppliers. You agree not to remove, obscure, or alter BPay or any third party’s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by BPay , you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. BPay reserves all rights not expressly granted in this Agreement. If you have comments regarding the Services and the Application or ideas on how to improve it, please contact customer service. Please note that by doing so, you hereby irrevocably assign to BPay, and shall assign to BPay, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Modification of this Agreement

BPay reserves the right to change, modify, add, or remove portions of this Agreement (each, a “change”) at any time by posting notification to the Application or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services. For certain changes, BPay may be required under applicable law to give you advance notice, and BPay will comply with such requirements.

Notice

BPay may provide you with notices and communications by email, regular mail or postings on the Application or by any other reasonable means. Except as otherwise set forth herein, notice to BPay must be sent by courier or registered mail to Fino Payments Bank Limited Mindspace Juinagar, Plot No Gen 2/1/F, Tower 1, 8th Floor, TTC Industrial Area, MIDC Shirwane, Juinagar, Navi Mumbai - 400 706

Waiver

The failure of BPay to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by BPay.

Arbitration

BPay may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Mumbai, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Mumbai, India, necessary to protect the rights or the property of you or BPay (or its agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor We may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English

Governing Law and Forum for Disputes

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against BPay must be resolved by a court located in Navi Mumbai, India. You agree to submit to the personal jurisdiction of the courts located within Navi Mumbai, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.

Severability

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Assignment

This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.

Survival

Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.

Headings

The heading references herein are for convenience purposes only, do not constitute a part of these Terms and Conditions, and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement

This is the entire agreement between you and BPay relating to the subject matter hereof and will not be modified except in writing, signed by both parties, or by a change to this Agreement made by BPay in accordance with the terms of this Agreement.

SEMI CLOSED WALLET

Terms of Use

The following Terms of Use (“Terms”) are a binding agreement between you and BPay BY REGISTERING FOR OR USING THE APPLICATION OR THE PLATFORM/NETWORK, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THE APPLICATION OR THE PLATFORM/NETWORK. As BPay is an Application/platform/network owned by BPay hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of BPay.

Definitions
“Customer” “or” “you” mean a person who has registered with BPay for availing the BPay Wallet and who has accepted these Terms and Conditions and, owns/operates/has access to an internet compatible device that supports the BPay Wallet.

“BPay Wallet” or “BPay Wallet” means the pre-paid payment instrument issued by BPay including Basic Account and Prime Account.

“Charge(s)” or “Service Charge” shall mean the charges which BPAY may levy upon you in consideration for subscribing to the BPay Wallet.

“Person-to-Person Transfer” refers to a facility to transfer funds from a BPay Wallet to any other BPay Wallet issued by BPay or to any savings or current bank account.

“Merchant Establishment” shall mean and include physical Merchants, remote Merchants and any other outlet that has been authorized by BPay to accept payment using BPay Wallet.

“Enrollment Form” shall mean the BPay Wallet Enrollment Form, as is required by BPay from the Customer at the time of Registration for availing and / or continuation of the BPay Wallet.

“Basic Account” means Customer BPay Wallet classified as Semi-closed system payment instruments issued by accepting minimum customer details being Customer name, Email address, mobile number, which permit payment and domestic money remittance as per RBI direction on Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 as amended and supplemented by the RBI from time to time.

“Prime Account” means Customer BPay Wallet which is KYC compliant and classified as Semi-closed system payment instruments which permit Person-to-Person transfer and payment to all identified Merchant as per RBI direction on Issuance and Operation of Prepaid Payment Instruments in India (Reserve Bank) Directions, 2009 as amended and supplemented by the RBI from time to time.

“KYC” stands for Know your Customer and refers to the various norms, rules, laws and statutes issued by RBI from time to time under which BPay is required to procure personal identification details from you before any services can be delivered. Know your Customer (KYC) documents may be required by BPay from the Customer at the time of Registration and/ or on a later date, for availing and / or continuation of the BPay Wallet.

“Password” means the secret password used to secure BPay Wallet applications, without knowledge of which your BPay Wallet will not be operable.
“Transaction” means Person-to-person transfer or purchase of goods or services at Merchant establishments or equivalent amount of money-in BPay Wallet, if goods or services not available.

“Person-to-bank transfer” refers to a facility to transfer funds from a BPay Wallet to any Bank Account.

“RBI” means the Reserve Bank of India.

Documentation

The collection, verification, audit and maintenance of correct and updated Customer information is a continuous process and BPay reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. BPay reserves the right to discontinue services/ reject applications for BPay Wallet at any time if there are discrepancies in information and/or documentation provided by you.

Any information provided to BPay with the intention of securing BPay Wallet shall vest with BPay, and may be used by BPay, for any purpose consistent with any applicable law or regulation, at its discretion.

If the particulars provided by you in the KYC documents do not match with the details mentioned in the Enrollment Form, then BPay has the right to forfeit the balance amount in your wallet.

General Conditions of BPAY Wallet

Wallet Type    Maximum Balance at any point in time    Maximum Credit per month    Maximum Debit per month    Maximum Credit allowed in a Year
Minimum KYC Wallet    10,000    10,000    10,000    1,20,000
Full KYC Wallet    1,85,000    1,00,000    1,00,000    N/A

The maximum monetary value that can be transferred from one BPay Full KYC wallet Account to other BPay Full KYC Wallet or bank account in a single transaction is INR 5,000/- (INR Five, Thousand only). The maximum monetary value that can be transferred from one BPay Full KYC Wallet Account to other BPay Full KYC Wallet or bank account in a single month is INR 25000/- (INR Twenty Five Thousand only). Subject to guidelines/notifications issued by RBI from time to time these limitations may be reviewed and modified at the discretion of BPay without prior intimation to the Customer.

You will be issued, a minimum KYC wallet immediately after successful registration. Your account will be upgraded to a Full KYC Account after the full KYC process ash been initiated as per Bank’s policy. Post KYC verification, your wallet will be upgraded to a full KYC wallet. For detailed features, registration process, documentation processes, KYC requirements, permitted Transactions, Service discontinuation procedure and other related details relating to the above mentioned Services, please refer www.finobank.com

You may recharge/load your BPay Wallet using a payment gateway service provided on BPay or at any Fino Payments Bank retail Outlet. The list of recharge outlets and methods of recharging BPay Wallet are subject to change at the discretion of BPAY without prior intimation to the Customer.

You may note that withdrawing money from BPay Wallet is not allowed. Any outstanding credit BPay Wallet must be utilized only to make payments for bona-fide Transactions at Merchant Establishments and Person-to-person transfers or Person-to-bank transfer.

BPay Wallet is available only to resident Indians who have attained the age of 18 years and are competent to contract.

BPay Wallet is not transferable.
Below are the limits that have been set on the wallet
BPay reserves the right to suspend/discontinue BPay Wallet Services to you at any time, for any cause, including, but not limited, to the following-

For any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in this document

For any suspected discrepancy in the particular(s), documentation or Enrollment Form provided by you;
To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure reasons etc;
If the same is due to technical failure, modification, up gradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations

If the mobile connection with which your BPAY Wallet is related ceases to be operational or in your possession or control.

If BPAY believes, in its reasonable opinion, that cessation/ suspension is necessary.

The value stored on your BPay Wallet shall NOT be refunded under ANY circumstances and may only be utilized to make payments for bonafide transactions at merchant establishments and Person-to-person transfer or Person-to-bank transfer. No interest will be payable by BPay on the available balance reflected on the BPay Wallet.

You are permitted to maintain and operate only one BPay Wallet. Any suspected nonconformity with this requirement shall be just cause for the suspension/ discontinuation of any/all Wallets associated with you by BPay.

Wallet Charges & Validity

You shall pay the Service Charges prescribed by BPay in the form and manner prescribed for such payment. BPay may at its discretion, change, amend, increase, or reduce the Service Charges without prior intimation to the Customer.

Any value in your BPay Wallet that is utilized towards making payments for any Transaction shall be automatically debited from your BPay Wallet. BPay’s responsibility is limited to the debiting of your BPay Wallet and the subsequent payment to any Merchant Establishment that you might transact with. BPay does not endorse, promote, champion or warrant any goods and/or services that might be bought/availed or proposed to be bought/availed using BPay Wallet.
BPay reserves the right to levy charges/ charge commission upon any amounts loaded upon your BPay Wallet or any amounts spent/utilized by you using BPay Wallet.

The Validity of wallets is as below:-

Minimum KYC Wallet – 24 months from the date of opening
Full KYC – 5 Years from the date of last loading or transaction
This charge is on the total amount being deducted and not on the amount being transferred.

BPay reserves the right to set off any balance in your Wallet in order to recover funds for transactions processed as per your request.

Wallet Expiry and Balance Forfeiture

At present, BPay does not expire the wallet or forfeits the balance amount in BPay Wallet

BPay reserves the right to introduce a policy as per the applicable RBI guidelines for wallet expiration and balance forfeiture in future. The terms and conditions related to any such policy that we may introduce in the future will come into effect from the date that will be clearly indicated under the “Terms of Use” for Semi Closed Wallet

Customer Obligations

BPay Wallet availability is subject to the maintenance of an active mobile phone or internet connection with an associated telecom provider. BPay Wallet availability is subject to the maintenance of a mobile phone handset and other application on which Services run and the Customer is solely responsible for all liability arising from the unavailability of Services due to a mobile handset or internet service provider not supporting any BPay Wallet channel or application.

You must ensure the availability of sufficient funds before executing any Transaction from your BPay Wallet.

You shall be solely responsible for the confidentiality, safety and security of the Password. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of BPay Wallet. In case the Password is lost or misplaced, you shall promptly inform BPay by calling at the customer care numbers where after the Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/ SIM card associated with your BPay Wallet is lost/stolen/misplaced/ no longer in your control, you shall promptly inform BPay . BPay will upon receipt of such information block the relevant account.

You shall only use BPay Wallet for all Transactions with the specific Merchant Establishment for the products/services available therein. The list of Merchant Establishments is available at and is subject to change at BPay’s discretion without prior intimation.

You shall intimate BPay about change in your address, if any, in writing along with such proof of address as per the KYC documents.

You shall not use BPay Wallet for any purpose that might be construed as contrary or repugnant to any applicable law, regulation, guideline, judicial dicta, BPay policy or public policy or for any purpose that might negatively prejudice the goodwill of BPay.

You acknowledge and understand that BPay Wallet are linked to your mobile phone number and you shall be solely responsible for any liability arising out of the loss/ theft / misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider, in respect of the Services.

Information submitted by you for availing BPAY Wallet and/or information submitted while using BPay Wallet may be shared with third parties by BPay , inter alia, to facilitate the provision of BPay Wallet.

You shall ensure that the Services are not used for Transactions in foreign currency. BPay Wallet is issued & shall be valid only in India and shall be used at Merchant Establishments only in India.

Without limiting the foregoing, you agree that you will not use the BPay Application to undertake any of the following actions or to display, upload, modify, publish, distribute, disseminate, transmit, update or share any information that:

Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; Infringes any patent, trademark, copyright or other proprietary rights; contains viruses, corrupted files, or any other similar software or programs that is designed to interrupt, destroy or that may limit the functionality of any computer source or that may damage or adversely affect the operation of another person’s computer, its web-Applications, any software or hardware, or telecommunications equipment; Advertises or offers to sell any goods or services for any commercial purpose; is in the nature of promotional services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters; Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or the source of software or other material; Violates any law for the time being in force; Belongs to another person to which you do not have any right to; Interferes with or disrupts BPay’s web Applications, servers, or networks;
Impersonate any other person; Harm minors in any way; Forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through its web Applications or to manipulate your presence on its web Applications; Engage in any illegal activities; Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence, or prevents the investigation of any offence or insults any other nation.

Indemnity

You agree to indemnify, defend and hold BPay and/or related parties harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation legal fees and expenses, arising out of or related to your use or misuse of the BPay Wallet, any violation of these Terms and Conditions, or any breach of the representations, warranties, and covenants made by you.

Additional T&Cs

When you acquire goods, software or any other services from a Merchant Establishment through any of BPay’s Services, you understand and agree that, BPay is not a party to the contract between you and the Merchant Establishment. BPay does not endorse any advertiser or Merchant linked to its web Application. Furthermore, BPay is under no obligation to monitor the Merchant Establishment’s service used by you; the Merchant Establishment alone will be responsible for all obligations under the contract including (without limitation) warranties or guarantees. Any dispute with or complaint against any Merchant Establishment must be directly resolved by the Customer with the Merchant Establishment. It is clarified that BPay shall not be responsible or liable for any deficiency in goods and/or services purchased using BPay Wallet. This exclusion of liability shall apply even for goods and/or services made available by BPay under promotional schemes. You are instructed to satisfy yourself regarding the quality, quantity and fitness of any good and/or service before purchasing the same.

Any amount transferred erroneously by the Customer to any Merchant Establishment shall not be refunded to the Customer by BPay in any circumstances.

Any web-link on the BPay Application to a third party Application is not an endorsement of that web-link. By using or browsing any such other web-link, you shall be subject to the terms and conditions in each such web-link.

In the event of any dispute, BPay records shall be binding as the conclusive evidence of the Transactions carried out through use of BPay Wallet.

BPay shall send all customer communications by SMS and/or email and the SMS shall be deemed to have been received by you after they have been submitted for delivery to the mobile phone operator.

You agree to receive all commercial message including transactional messages from BPay.

As per RBI guidelines, PPIs with no financial transaction for a consecutive period of one year shall be made inactive by the Company after sending a notice to the PPI Customers. These can be reactivated only after proper validation and applicable due diligence by the Company

Amendment of Terms, Platform

BPay reserves the right to amend, modify, change, add or terminate (collectively “Changes”) the Terms, the Application or the Platform/Network at any time in its sole discretion. Your continue use of the Application or the Platform/Network shall be deemed your acceptance of any such Changes. You should make sure you view these Terms periodically to make sure you are familiar with the most recent version of them.

BPay may modify, terminate and/or suspend BPay Wallet to the Customer anytime with or without prior notice, due to any changes in internal policies, rules, regulations and laws set by relevant authorities/regulators.

Any amendment of these Terms & Conditions proposed by you shall not be effective unless it shall be reduced to writing through amendment form and accepted by BPay . Amendments made under this clause shall be deemed to be a part of these Terms & Conditions and in case of any contradiction the amendment form shall prevail. The terms and conditions herein shall be subject to the notifications/ guidelines issued by RBI, from time to time.

Eligibility and Registration to Use the Services

You must be 18 years old to use BPay. You must be an authorized representative with the authority to bind that company or entity to these Terms. You agree to provide accurate, current and complete information about yourself or your company as prompted by our registration form (including your email address) and maintain and update your information (including your email address) to keep it accurate, current and complete. We reserve the right to terminate any account or your use of the Application or the Platform/Network if any information provided by you is false, fictitious, inaccurate, not current or incomplete, with or without notice to you.

You will be issued a user id and password to access your account. You must keep password confidential and not share it with any other person. You are responsible for all activity on your account, whether or not you authorized it. However, if you become aware of any unauthorized use of your account or your user id and password, please contact us immediately.

Compliance with Law

The BPay Wallet is governed by per RBI direction on Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 (as amended and supplemented from time to time) and is also subject to directions / instructions issued by the RBI from time to time in respect of redemption, repayment, usage etc. BPAY will not be responsible or liable for any violation by you of applicable law, regulation, or guideline. You hereby declare that your name does not, at any time, appear in the consolidated list of terrorist Individuals/ organizations as circulated by the RBI from time to time.

Privacy of communication is subject to the terms of the certificate of authorization granted by the RBI and RBI notifications/directives etc. You specifically agree that in order to facilitate the provision of BPay Wallet, BPay may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise.

Assignment

BPay shall have the right to assign/transfer these presents to any third party including its holding company, subsidiaries, affiliates, associates group companies.
Intellectual Property Rights

We, or our licensors, own all right, title and interest, including, but not limited to all copyright, trademark, patent, trade secret or other proprietary rights (“IP Rights”), in and to the Application, the Platform, the Usage Data. You shall not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the Application, the Platform or any of the IP Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the Platform or use the Platform or Application to create a competing product. Unauthorized use is strictly prohibited. All rights are expressly reserved to BPay.

Disclaimer

WE MAKE NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE APPLICATION, THE PLATFORM/NETWORK AND SERVICES OFFERED. WE EXPRESSLY DISCLAIM THE IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR ANY PARTICULAR PURPOSE. We provide the Application, the Platform/Network and any other technology and services on the Application on an “as is”, “where is”, “with all faults” basis. We do not warrant that the Application or the Platform any products and services shown or described on the Application, or other technology and services will be uninterrupted, error free, available or operational at any particular time, or that any known defects will be corrected.

Waiver and Release

To the maximum extent permitted by law, you waive, release, discharge and hold harmless BPay , its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the Platform / BPay Wallet.

Consent to Electronic Communications and Transactions

By registering to use the Application, below, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by email or other electronic means. Electronic communications shall be deemed to have been received by you when We send the electronic communication to the email address/mobile number that as per our records, or when We post the electronic communication on the BPay Application. The requirements for such electronic transactions and communications following: you must have access to the Internet, mobile web, applications and a valid e-mail address. You can withdraw your consent at any time by contacting us, but We reserve the right to terminate your account upon such withdrawal. Withdrawal of your consent will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically. You agree to notify us promptly if your email address or other contact information changes by updating your account information or contacting us.

Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, NEITHER BPay , NOR ITS AFFILIATED COMPANIES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR ANY RELATED PARTY SHALL HAVE ANY LIABILITY TO USERS OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR ANY LOSS OF REVENUE OR PROFITS ARISING UNDER OR RELATING TO THESE TERMS, THE APPLICATION OR THE OFFERINGS, EVEN IF ANY OF SAID PARTIES HAD BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CAUSES WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION (WHETHER LIABILITY ARISES DUE TO NEGLIGENCE OR OTHER TORT, BREACH OF CONTRACT, VIOLATION OF STATUTE, MISREPRESENTATION OR FOR ANY OTHER REASON), WILL AT ALL TIMES BE LIMITED TO INR ONE HUNDRED (INR 100).

Choice of Law and Dispute Resolution

These Terms shall be governed by, and construed in accordance with, the laws of India, without reference to principles of conflicts of law. The parties agree that the courts of Navi Mumbai shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Platform/Network or the Application. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non convenience or any other basis.

The parties are independent contractors and nothing in these Terms shall be deemed to create an agency or employment relationship, a franchisor-franchisee relationship, joint venture or partnership. These Terms constitute the entire agreement between you and us regarding its subject matter and supersede all prior and contemporaneous undertakings and agreements between the parties, whether written or oral, with respect to that subject matter. Should any provision of these Terms be deemed unenforceable or invalid, the other provisions of these Terms shall remain in full force and effect. You cannot assign the Terms or delegate your obligations under these Terms without the express written consent of BPay . The prevailing party in any action relating to these Terms shall be entitled to recover its reasonable legal fees, costs and disbursements incurred in connection therewith from the non- prevailing party.

Grievance Officer

The customer can log the complaints through the following co-ordinates:-

Email:- customercare@finobank.com

Call: 022 6868 1414

Wallet Terms & Conditions-Hindi

UNIFIED PAYMENTS INTERFACE (UPI) TERMS AND CONDITIONS

These terms and conditions (“Terms”) apply to and regulate the provision of UPI fund transfer and fund collection facility provided by Fino Payments Bank Limited (FINO PAYMENTS Bank”). FINO PAYMENTS Bank shall endeavor to provide to the Customer(s), UPI Facility in accordance with the UPI guidelines, circulars and/or regulations issued by the Reserve Bank of India (“RBI”) and/or National Payments Corporation of India (“NPCI”) from time to time (“Guidelines”) subject to the terms and conditions herein specified. By using the UPI, Customer(s) hereby agrees to the terms & conditions which forms the contract between the Customer(s) and FINO PAYMENTS Bank for availing such facility.

Before usage of the UPI, Customer(s) are advised to carefully read and understand these Terms and Conditions. Usage of the Unified Payment Interface by the Customer(s) shall be construed as deemed acceptance of these Terms and Conditions mentioned herein below.

Definitions

In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:

"Account(s)" refers to the resident Indian savings and /or current bank account(s) held and maintained with FINO PAYMENTS Bank or resident savings and/or current account held with any bank in India, to be used for operations through the UPI Facility.

"Customer(s)" means the applicant/remitter availing the UPI Facility through his/her Account(s) and registered with FINO PAYMENTS Bank’s UPI Application.

“Merchant/s” shall mean and include online, mobile-app based and offline merchants who provides goods and services in exchange for payment through UPI.

“NCPI” shall mean National Payments Corporation of India, a company incorporated in India under Section 25 of the Companies Act, 1956 and having its registered office at 1001A, B wing 10th Floor, The Capital, Plot 70, Block G, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051, and acting as the settlement, clearing house, regulating agency for UPI system with the core objective of consolidating and integrating the multiple payment systems with varying service levels into nation-wide uniform and standard business process for all retail payment systems;

“NPCI UPI System” means the switch and related equipment and software owned by NPCI to provide the UPI based fund transfer and funds collection facility including the National Financial Switch;

"Payment Order" means an unconditional instruction issued by the Customer transmitted electronically to FINO PAYMENTS Bank either through FINO PAYMENTS Bank’s internet banking facility or mobile banking provided by FINO PAYMENTS Bank to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the designated account of a designated beneficiary by debiting Account(s) of the Customer.

“PSP (Payment Service Provider)” refers to banks which are allowed to acquire Customers and provide payment (credit/debit) services to Customers.

“UPI” refers to the Unified Payments Interface Service offered by NPCI in collaboration with its member banks.

"UPI Facility" means the Unified Payments Interface Service based electronic fund transfer and fund collection facility provided by FINO PAYMENTS Bank to its Customers through the NPCI UPI System as per the Guidelines.

As a PSP, FINO PAYMENTS Bank will provide a mobile application to the customers which will use the NPCI UPI libraries for facilitating payments (Send & Collect Money). The PSP mobile application can be used by FINO PAYMENTS Bank’s customers or other bank’s customers to transact on their bank account after a one-time registration process.

Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.

Applicability of Terms and Conditions

Each Customer desirous of availing the UPI Facility shall by way of a one-time registration, in such form, manner and substance as FINO PAYMENTS Bank may prescribe, apply for UPI Facility and FINO PAYMENTS Bank shall be entitled, at its sole discretion, to accept or reject such applications. The Customer may apply for UPI Facility by downloading “BPay” application. On BPay, Customer will have an option to set a virtual payment address and start transaction via UPI. In BPay, if Customer is adding an FINO PAYMENTS Bank account, it will have an option to set a virtual payment address for that account and start transacting using UPI. Customer can link other bank accounts through a one-time registration process defined and standardized by NPCI and then start transacting on that. By applying for and accessing the UPI Facility, Customer accepts these Terms and Conditions, which shall govern the provision of the UPI Facility by FINO PAYMENTS Bank. The Terms and Conditions shall be in addition to and not in derogation of the Guidelines issued by NCPI and/ or the Company from time to time.

The Customer hereby acknowledges that the Customer has read and understood the Guidelines and agrees that the rights and obligations provided therein and in these Terms in so far as it relates to the Customer shall be binding on the Customer with regard to every Payment Order issued by him/it for execution in the NPCI UPI System. The Customer understands and agrees that nothing in terms of availing the UPI Facility shall be construed as creating any contractual or other rights against NPCI or any participant in the NPCI UPI System other than FINO PAYMENTS Bank. Notwithstanding anything contained herein, all terms and conditions stipulated by FINO PAYMENTS Bank in connection with the Accounts shall continue to apply.

Scope of the UPI Facility

UPI Facility offers an instant, 24X7, interbank electronic fund transfer or fund collection service to the customers of UPI member banks (Banks who provide UPI facility to their customers). The Customers can put in request for fund transfers or funds collection or respond to funds collection from BPay in a secure manner for any of their linked bank Accounts. As a PSP, FINO PAYMENTS Bank will provide a mobile application to the customers which will use the NPCI UPI libraries facilitating payments. The PSP mobile application can be used by Customer(s) to transact on Account(s) after a one-time registration process. The Customer is responsible for the correctness of information supplied to FINO PAYMENTS Bank through the use of or through any other means such as electronic mail or written communication. FINO PAYMENTS Bank does not accept any liability for the consequences arising out of erroneous information supplied by the Customer.

Rights and Obligations of the Customer

(i) The Customer shall be entitled, subject to other terms and conditions of the service, to issue Payment Orders for execution by FINO PAYMENTS Bank.

(ii) The Payment Order shall be issued by the Customer, in the form as prescribed by FINO PAYMENTS Bank, which is complete in all particulars. The Customer shall be responsible for the accuracy of the particulars given in the Payment Order for UPI Facility and shall be liable to compensate FINO PAYMENTS Bank for any loss arising on account of any error in the Payment Order.

(iii) The Customer shall be bound by any Payment Order executed by FINO PAYMENTS Bank, if FINO PAYMENTS Bank has executed the Payment Order in good faith and in compliance with the instructions given by the Customer.

(iv) The Customer authorizes FINO PAYMENTS Bank to act as a PSP and shall debit the Account(s) as per the instructions received by way of Payment Orders. The Customer understands that although multiple bank accounts can be linked with the UPI Facility, debit/credit transactions can be done from the default account. Customer may change the default account before initiating such debit/credit transactions. Each Account that may be linked with the UPI facility can be opened with a separate username.

(v)The Customer shall ensure availability of funds in his Account(s) towards the fulfillment of the Payment Order before/at the time of the execution of the Payment Order by FINO PAYMENTS Bank. The Customer hereby authorizes FINO PAYMENTS Bank to debit the Account(s) of the Customer for any liability incurred by FINO PAYMENTS Bank on behalf of the Customer for execution of the instruction issued by the Customer. The Customer understands and agrees that once a fund collection request is accepted, the default account will automatically be credited with such amounts as may be mentioned in the fund collection request. The Customer understands and agrees that such amounts once credited to default account cannot be reversed by the Customer.

(vi) The Customer agrees that the Payment Order shall become irrevocable after it is executed by FINO PAYMENTS Bank.

(vii) The Customer agrees that he shall not be entitled to make any claim against FINO PAYMENTS Bank, RBI and/or NPCI in respect to the UPI Facility.

(viii) The Customer agrees that in the event of any delay in the completion of the funds transfer or any loss on account of error in the execution of the funds transfer pursuant to a Payment Order or on account of error, negligence or fraud on the part of any employee of FINO PAYMENTS Bank, FINO PAYMENTS Bank's liability shall be limited to the extent of payment of interest at the Call Money Rate as published by the RBI on a daily basis for any period of delay in the case of delayed payment and refund of the amount together with interest at the Call Money Rate (as on the date of the complaint lodged by the Customer) up to the date of refund.

(ix)The Customer shall provide correct, valid and authentic beneficiary details to FINO PAYMENTS Bank at the time of availing the UPI Facility. The Customer shall be solely responsible for entering wrong beneficiary details like incorrect Virtual Payment Address, incorrect Aadhaar number or incorrect mobile number, due to which the fund are transferred to an incorrect beneficiary. Customer shall be solely liable for any damage, claim, issue arising out or in connection with the output of the transaction made after providing such incorrect beneficiary details.

(x) The Customer shall not hold FINO PAYMENTS Bank responsible for any damage, claim, issue arising out or in connection with any purchase of goods/services from merchants through Payment Orders issued by UPI Facility. The Customer understands and agrees that all such losses, damages and issues shall constitute a claim against such merchants only.

(xi) The Customer agrees that the UPI Facility is offered in line with the RBI’s guidelines on mobile banking which are subject to change from time to time.

(xi) Customer shall inform FINO PAYMENTS Bank immediately of any inquiry, question or issue raised by any authority including but not limited to any statutory authority or official regarding and relating to FINO PAYMENTS Bank, as well as expeditiously notify FINO PAYMENTS Bank of any show causes, seizure or similar action and provide copies of any notices, memos, correspondences received from such authority. Customer shall not unilaterally file any response / reply to such an authority without the prior written approval and vetting by FINO PAYMENTS Bank.

(xii) The Customer shall be solely liable for ensuring availability of sufficient funds in the Account(s) at all times for the purpose of availing the Facility. The Customer agrees that in the event there are insufficient funds in the Account, FINO PAYMENTS Bank shall decline the transaction instruction.

Rights and obligations of FINO PAYMENTS Bank

(i) FINO PAYMENTS Bank shall execute a Payment Order issued and duly authorized by the Customer , unless: (a) the funds available in the Account(s) of the Customer are not adequate or funds are not properly applicable/available to comply with the Payment Order (b) the Payment Order is incomplete or it is not issued in the agreed form, (d) FINO PAYMENTS Bank has reason to believe that the Payment Order is issued to carry out an unlawful transaction or (e) the Payment Order cannot be executed under the NPCI UPI System.

(ii) No Payment Order issued by the Customer shall be binding on FINO PAYMENTS Bank until FINO PAYMENTS Bank has accepted it.

(iii) FINO PAYMENTS Bank shall, for execution of every Payment Order, be entitled to debit the designated Account(s) of the Customer, with the amount of the funds to be transferred together with charges payable thereon.

(iv) A duly authenticated record of the transaction after completion of the funds transfer or funds collection or response to a funds collect request will be recorded in the statement of account in the mobile application of FINO PAYMENTS Bank. The transaction will also be recorded in the statement of account of given to the Customer by the Customer’s bank.

(v) FINO PAYMENTS Bank for providing the UPI Facility to the Customer shall follow the process prescribed by NPCI in this regard including but not limited to process for settling of timed out transactions within the time limit prescribed by NPCI(vi) FINO PAYEMENTS Bank shall, in no circumstances, be held liable to the user for any other bank services.

Instructions

The Customer is responsible for the accuracy and authenticity of the instructions provided to FINO PAYMENTS Bank and the same, if is in the form and manner prescribed by FINO PAYMENTS Bank, shall be considered to be sufficient to operate the UPI Facility. FINO PAYMENTS Bank shall not be required to independently verify the instructions. FINO PAYMENTS Bank has no liability if it does not or is unable to stop or prevent the implementation of any Payment Order issued by the Customer. Once a Payment Order is issued by the Customer the same cannot be subsequently revoked by the Customer.

FINO PAYMENTS Bank states that it has no liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying the instructions. FINO PAYMENTS Bank shall refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction. FINO PAYMENTS Bank has the right to suspend the transactions with respect to the UPI Facility if it has reason to believe that the Customer’s instructions will lead to or expose to direct or indirect loss to FINO PAYMENTS Bank or may require an indemnity from the Customer before continuing to operate the UPI Facility.

All instructions, requests, directives, orders, directions, entered by the Customer, are based upon the Customer’s decisions and are the sole responsibility of the Customer.

Sharing of Information

The Customer irrevocably and unconditionally authorizes FINO PAYMENTS Bank to access all the Customer’s Account(s) and records for the purpose of providing the UPI Facility. The Customer agrees that FINO PAYMENTS Bank and its affiliates (or their contractors) may hold and process its personal information and all other information concerning its Account(s) on computer or otherwise in connection with the UPI Facility as well as for analysis, credit scoring and marketing.

Disclaimer of Liability

FINO PAYMENTS Bank does not hold out any warranty and makes no representation about the quality of the UPI Facility. The Customer agrees and acknowledges that FINO PAYMENTS Bank shall not be liable and shall in no way be held responsible for any damages whatsoever whether such damages are direct, indirect, incidental or consequential and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the Customer and processed by FINO PAYMENTS Bank, information provided or disclosed by FINO PAYMENTS Bank regarding Customer’s Account(s) or any loss of any character or nature whatsoever and whether sustained by the Customer or by any other person. While FINO PAYMENTS Bank shall endeavor to promptly execute and process the transactions as proposed to be made by the Customer, FINO PAYMENTS Bank shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational/technical systems or any requirement of law. FINO PAYMENTS Bank shall not be liable for any loss, claim or damage suffered by the Customer and/or any other third party arising out of or resulting from failure of an UPI transaction on account of time out transaction i.e. where no response is received from NPCI or the beneficiary bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist. Further, FINO PAYMENTS Bank shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. Neither FINO PAYMENTS Bank nor its affiliates, directors, officers and/or agents shall be liable for any unauthorized persons accessing the records or Account(s) or information through the use of UPI Facility and the Customer hereby fully indemnifies and holds FINO PAYMENTS Bank, its affiliates, directors and officers harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. FINO PAYMENTS Bank shall under, no circumstance, be held liable to the Customer if UPI Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of FINO PAYMENTS Bank. Illegal or improper use of the UPI Facility shall render the Customer liable for payment of financial charges (to be decided by FINO PAYMENTS Bank) or may result in suspension of the UPI Facility to the Customer. All the records of FINO PAYMENTS Bank generated by the transactions arising out of the use of the UPI Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the Customer understands, agrees and authorizes FINO PAYMENTS Bank, at its discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations between the Customer(s) and FINO PAYMENTS Bank and any of its employees or agents. FINO PAYMENTS Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the UPI Facility.

Indemnity

The Customer agrees, at its own expense, to indemnify, defend and hold harmless FINO PAYMENTS Bank, its directors and employees, representatives, agents, and its affiliates against any claim, suit, action or other proceeding brought against FINO PAYMENTS Bank, its affiliates, directors and employees, representatives or agents by a third party, to the extent that such claim, suit, action of other proceeding based on or arises in connection with the use of the UPI Facility with reference to:

(i) A violation of the UPI Terms and Conditions by the Customer;

(ii) Any deletions, additions, insertions or alterations to, or any unauthorized use of, the UPI Facility by the Customer;

(iii) Any misrepresentation or breach of representation or warranty made by the Customer contained herein;

(iv) Any breach of any covenant or obligation to be performed by the Customer hereunder;

The Customer agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim. The Customer hereby agrees that under no circumstances, FINO PAYMENTS Bank’s aggregate liability for claims relating to the UPI Facility, whether for breach or in tort including but not limited to negligence shall be limited to the transaction charges/fees or consideration paid by the Customer within the previous twelve (12) months for the UPI Facility, excluding any amount paid towards transactions.

Assignment

FINO PAYMENTS Bank shall be entitled to sell, assign, securitize or transfer FINO PAYMENTS Bank’s right and obligations under these Terms and Conditions any security in favor of FINO PAYMENTS Bank (including all guarantee/s) to any person of FINO PAYMENTS Bank’s choice in whole or in part and in such manner and on such terms and conditions as FINO PAYMENTS Bank may decide. Any such sale, assignment, securitization or transfer shall conclusively bind the Customer and all other persons. The Customer, its successors and assignees are bound by these Terms and Conditions. However, the Customer shall not be entitled to transfer or assign any of its rights and obligations under these Terms and Conditions.

Termination

FINO PAYMENTS Bank may withdraw or terminate the UPI Facility anytime either entirely or with reference to a specific UPI Facility without assigning any reasons whatsoever. FINO PAYMENTS Bank may suspend or terminate the UPI Facility without prior notice to the Customer(s), if the Customer has breached any of these Terms and Conditions.

The UPI facility may be suspended due to maintenance or repair work or any breakdown in the Network/Hardware/ Software for UPI Facility, any emergency or for security reasons without prior notice and FINO PAYMENTS Bank shall not be responsible for any losses/damages to the Customer(s).

General Conditions

The laws of India shall govern these terms and conditions and/or the operations in the Account(s) maintained with FINO PAYMENTS Bank. Any legal action or proceedings arising out of these Terms shall be brought in the courts or tribunals at Mumbai in India. FINO PAYMENTS Bank may, however, in its absolute discretion commence any legal action or proceedings arising out of these Terms in any other court, tribunal or other appropriate forum, and the Customer hereby agrees and consents to that jurisdiction. The clause headings in this Terms and Conditions are only for convenience and do not affect the meaning of the relative clause. FINO PAYMENTS Bank may sub-contract and employ agents to carry out any of its obligations hereunder. FINO PAYMENTS Bank may transfer or assign its rights and obligations under this contract to any other entity. FINO PAYMENTS Bank has the absolute discretion to amend or supplement any of the Terms and Conditions as stated herein at any time and will endeavor to give prior notice for such changes wherever feasible. By using the new services, the Customer shall be deemed to have accepted the changed terms and conditions. In addition, FINO PAYMENTS Bank may also publish notices of general nature, which are applicable to all Customers on its website at www.finobank.com. Such notices will have the same effect as a notice served individually to each Customer. Any provision of these Terms and Conditions, which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction.

These Terms and Conditions apply to and regulate the provision of FASTag facility provided by Fino Payments Bank Limited. These terms and Conditions (the “Terms and Conditions”) shall be in addition to and not in disparagement to any other terms as stipulated by Fino Payments Bank from time to time.  

Definitions:

 In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words/ expressions shall have the meaning as stated herein under:

“Bank” shall mean Fino Payments Bank Limited;

“Customer(s)” shall mean the individual or corporates who makes an application for the issuance of, and to whom the FASTag has been issued by Fino Payments Bank subject to terms and conditions as may be specified by Fino Payments Bank, and who is authorized to hold and use the FASTag;

“Customer Care” refers to the customer service facility provided by Fino Payments Bank Limited throughout the day to the Customers

“FASTag” refers to the prepaid FASTag/Tag issued by Fino Payments Bank;

“Fino Wallet Account” or “sub-Wallet” or “FaSTag Wallet” or “Wallet” shall mean the account opened in the name of the Customer and maintained by Fino Payments Bank for the purpose of usage of the FASTag as per the Terms and Conditions contained therein; 

“Toll Plaza” shall mean such establishments maintained by the Concessionaire wherever located, whereby users are required to pay the toll amount applicable on vehicle for usage of the National Highway;

“Transaction” shall mean any Tag transaction(s) carried out by the Customer(s) as permitted by these Terms and Conditions, including but not limited to, loading or reloading of funds to the FASTag and balance enquires and/or such other uses as Fino Payments Bank may permit in writing from time to time.

Terms and Conditions:

FINO Payments Bank Limited may issue the FASTag to a Customer on the request of the Customer, pursuant to the customer making an Application for the FASTag and agreeing to the applicable terms and conditions in the form and manner prescribed by FINO Payments Bank Limited in this regard.

The Customer who wishes to avail the FASTag shall be required to have Fino Wallet Account, within which a sub wallet i.e. FASTag Wallet shall be created. Such FASTag Wallet (hereinafter referred as “Wallet”) shall have predefined monetary limits. This Wallet shall have a set threshold amount beyond which if balance goes, then an SMS alert will go to customer to reload the Wallet. If customer fails to reload the Wallet, then the transaction amount shall be deducted from the security deposit and customer's Wallet shall be flagged as blacklist.

Fino FASTag Wallet is valid in India only and requires FASTag Registration & Issuance at Fino Branches / Merchant POS Locations. All Fino Branches / Merchant POS Locations shall be published and update on Fino Website. Customer shall also have an option to create wallet from Mobile Banking App BPay and complete registration however FASTag issuance can only be done from Fino Branches / Merchant Location post due verification. 

The Customer shall be deemed to have unconditionally agreed to and accepted these Terms and Conditions by submitting the Application for the FASTag or by performing a Transaction or by accepting the FASTag, in the form and manner prescribed by the Bank from time to time. The Bank shall maintain records of these Applications and other Transactions in such manner as may be deemed suitable by Bank. 

The Customer shall be charged One-time Tag Issuance Fee & Security Deposit as per vehicle class. The Security Deposit for various vehicle class as decided by the Bank from time to time, shall be maintained as “Minimum Amount” in the Customer’s Account as per the applicable terms & conditions stipulated by Bank. Customer shall ensure that, Wallet including the said Security Deposit should not fall below the Minimum Amount. The Customer also agrees to bear the charges (if any) for recharges based on the recharge mode chosen by the Customer. The charges are liable to be changed by the Bank from time to time.

The FASTag issued by the Bank to the FASTag Customer shall be mandatorily affixed by the authorized representative of the Bank on the vehicle of the FASTag Customer with the Registration Vehicle number specified by the FASTag Customer in the Application. The FASTag is non- transferable and can only be used with respect to the vehicle on which the FASTag has been affixed by the authorized representative of the Bank.

Only one (1) FASTag can be issued against any particular vehicle at any given point of time, in case the Customer reaches to Fino Bank Branches / POS Locations for new FASTag issuance, the Customer has to ensure that earlier issued FASTag against same vehicle are destroyed and demolished. In case the Customer fails to destroy the FASTag, he will be charged from both the FASTag’s until one of them is destroyed / deactivated and inform the earlier bank that issued the FASTag.

The Bank under no circumstances shall be held liable or responsible in any manner incase if the Plaza Terminal is not functional or was not unable to read the FASTag and the amount is not debited from the Wallet. In such cases, the Customer will have to make Payment to the Toll Plaza via other modes like such as Cash, etc. This amount will neither be deducted from the Customers Wallet nor will be reimbursed by the Bank.
Bank shall have sole discretion and shall reserve the rights & authority  to flag the FASTag in Blacklist, incase if the Customer fails to maintain the Minimum necessary Amount in his/her Wallet Account balance or fails to comply with perform any acts against terms & conditions stipulated by the Bank and under the applicable laws.

The usage of these FASTags on the toll may receive incentives from Government Authorities. The Bank will pass on the cash back received to the Customer’s Wallet, as and when received by the Bank. This incentive is a promotional drive by the Government, and Bank will not be responsible for the referred incentive from the Government and the time duration when the cash back is obtained.

The balance maintained in Customer's Account against the Wallet cannot be treated/pledged as Security Deposit and the same cannot be pledged/charged as Security for any services obligation availed from the  Bank or any other Bank,/ Financial Institution in any other manner by any corporate or an Individual.

 The Customer hereby agrees and confirms that by applying for Fino Payments Bank FASTag, Customer agrees to indemnify  Bank and its officials from and against any and all claims, actions, suits, proceedings, costs, damages, judgments, amounts paid in settlement and expenses (including without limitation reasonable attorneys’ fees and reasonable disbursements at actual) (collectively, “Loss”) incurred by the Bank, to the extent suffered, as a result of, arising from, or in connection with or relating to or arising out of the use of the FASTag by Customer. Customer also agrees to indemnify, defend and hold harmless the Bank and its officials from and against any Loss incurred or suffered by the Bank as a result of the Bank providing its services in the form of Bank Account and any transaction made therein, to enable the Customer to utilize the FASTag. Customer will at all times satisfy the Bank and Indemnify it for any cause or consequences arising out of transactions related to the issued FASTag.

The FASTag issued to the Customer shall remain the property of the Bank and shall be surrendered to the Bank, on request. The Customer shall be responsible for returning the FASTags to the Bank for cancellation in the event the services are no longer required by them or if the services are withdrawn by the Bank for any reason whatsoever. In case of loss of the FASTag, the FASTag may be blocked by the Customer through BPay App or contacting Fino Payments Bank Branches / Merchants & furnishing the required information for blocking the Tag.

If the FASTag is lost or stolen, the Customer must file a report with the local police and should be able to produce a copy of the police report upon request by the Bank. The Customer must immediately report the loss / theft of the FASTag over the telephone to the customer care and / or lodge a complaint to the kiosk. Customer Care shall, upon adequate verification hotlist/cancel/suspend the FASTag and terminate all facilities in relation during working hours on a working day following the receipt of such information and on request of the Customer and shall not be liable for any inconvenience caused to the  Customer in this regard. The Customer is responsible for the security of the FASTag and shall take all steps towards ensuring the safe keeping thereof. The Customer will be liable for all charges incurred on the FASTag until the FASTag is reported lost/ stolen. In the event, Bank determines that the aforementioned steps are not complied with; financial liability of the lost and stolen FASTag would rest with the Customer.

Once a FASTag is reported as lost or stolen, the FASTag cannot be used again even if found subsequently. The Customer declares that if a FASTag is reported as lost/stolen or is damaged, if found subsequently it shall be the responsibility of the Customer to return such FASTag to FINO Payments Bank. Similarly, in case a FASTag is damaged, it shall be the responsibility of the Customer to return the damaged FASTag to the Bank to enable closure of the FASTag Account. In the event of death of the Customer, the Bank shall cancel the FASTag upon being informed of the same. The legal heirs of the Customer can recover the balance amount available on the FASTag as per the Bank's policy / process.

The products & services provided herein by the Bank will be as per the applicable terms & conditions stipulated by the Bank and it shall at its sole discretion reserve the rights to modify/alter all or any of the terms & conditions, without prior notice or any reason whatsoever.

The products & services provided herein shall be subject to the RBI guidelines and regulations, issued from time to time and other prevailing laws and Regulations in India.

The FASTag may be used for the purpose of making applicable toll payments as may be required by the relevant government authorities at participating toll plazas on the highway through the ETC Lane provided at such toll plazas. No Interest shall be payable by the Bank on the amount available loaded on the FASTag.

The FASTag is valid up to a period of five (5) years from the date of issuance of the FASTag. The Bank may, at any time, with or without prior notice, at  its absolute discretion, terminate the FASTag.

In case the FASTag Account remains unused for a period of six (6) months with a negative balance amount, the FASTag Account will be closed with prior intimation to the Customer and the corresponding FASTag shall not be accepted at any Toll Plazas for the purpose of payment of toll.

The  Customer may at any point of time, request for closure of the FASTag by visiting any Fino Branches/ POS Locations and submitting such documentation as may be required by FINO Payments Bank policy/process in this regard. The Customer shall also be required to return the FASTag to authorized Bank's personnel. However in case of termination/cancellation of single FASTag mapped under Wallet having multiple FASTag issued, FASTag Wallet service will continue.

On termination of the FASTags, the total of all charges outstanding whether or not already reflected in the statement and the amount of any charges incurred after termination shall become forthwith due and payable by the FASTag Customer as though they have been so reflected and interest will accrue thereon as may be applicable as per Fino Payments Bank Policy/ Process from time to time.

The Customer shall be responsible for all facilities granted by the Bank and for all related charges and shall act in good faith and in relation to all dealings with the FASTag and the Bank. The Bank accepts no responsibility for any surcharge levied by any Concessionaire and debited to the balance available on the FASTag, with the Transaction amount. Any Transaction undertaken at a participating Toll Plaza shall be conclusive proof that the charge recorded on such requisition was properly incurred for the amount and by the  Customer using the FASTag except where FASTag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Customer.

The Customer is responsible for all Transactions initiated by use of the FASTag, except as otherwise set forth herein. Each time the Customer uses the FASTag at a participating Toll Plaza, he authorizes the Bank to reduce the funds available in the FASTag Account by the amount of the Transaction. The Customer is not allowed to exceed the available amount in the FASTag Account through an individual Transaction or a series of Transactions. Nevertheless, if a Transaction exceeds the balance of the funds available in the FASTag Account, the Customer shall remain fully liable to the Bank for the amount of the Transaction. FINO Payments Bank reserves the right to bill the Customer for any negative balance. The Customer agrees to pay FINO PaBank promptly for the negative balance. The Bank also reserves the right to cancel/terminate the FASTag should the Customer create one or more negative balances with the FASTag. The Bank reserves unto itself the absolute discretion to decline to honor the Transaction requests on the FASTag, without assigning any reason thereof.

In case of any complaint or query pertaining to any Transaction/s, the Customer may contact us by either by calling us on our Customer Care at 1860 266 3466 (Toll Free) or raising a complaint on FASTag website. In case the Customer has any dispute in respect of any Transaction, the F Customer shall advise details to Bank within 15 days of the Transaction date failing which it will be construed that all charges are acceptable to the Customer and in order.

The Customer may enquire about the balance on his FASTag by calling the Customer Care or contacting to Fino Branches / POS Locations. The Customer will also receive statements in digital format which can be downloaded from BPay Mobile Banking App. The Customer will also receive a short messaging system message on the mobile number registered by the Customer with the Bank, after each transaction, informing him of the transaction value. The Customer shall inform the Bank in writing within fifteen (15) days of occurrence of Transaction, if any irregularities or discrepancies exist in the transactions/ particulars of the FASTag Account. If the Bank does not receive any information to the contrary within fifteen (15) days, it shall assume that the Transactions are correct. All records maintained by the Bank, in electronic or documentary form of the instructions of the Customer and such other details (including, but not limited to payments made or received) pursuant to these Terms and Conditions, shall as against the Customer, be deemed to be conclusive evidence of such instructions and such other details. The Bank shall not be required to provide copies of the Transaction slips to the Customer with respect to Transactions and the Customer will only receive transactional alerts through short messaging system message on the mobile number registered by the Customer with the Bank.

In order to enable the Bank to investigate and respond to the complaint/query, the Customer shall be required to provide the Bank with such information as may be required by the Bank. Please note that the Bank does not ask customers for any confidential information and therefore Customer/s must not share with us any information of a confidential nature including but not limited to passwords, user id's, etc.

The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Customer's disagreement with the Transaction(s) within fifteen (15) days receipt of the notice of disagreement. If after such effort, the Bank determines that the Transaction(s) indicated is correct then it shall communicate the same to the Customer along with details including a copy of the sales slip or payment requisition.

The Bank shall have the sole and absolute discretion to amend or supplement any of the terms and conditions, features and benefits offered on the FASTag including, without limitation to, changes which affect interest charges or rates and methods of calculation at any time. The balance available on the FASTag shall be liable to be utilized for all charges incurred and all other obligations under the revised terms and conditions. The Bank shall notify/ communicate the amended Terms and Conditions by hosting the same on the Website or in any other manner as decided by Fino Payments Bank. The  Customer shall be responsible for regularly reviewing the terms and conditions, including amendments thereto as may be posted on the FASTag website and shall be deemed to have accepted the amended terms and conditions by continuing to use the FASTags.

The Customer has to provide the original vehicle registration for FASTag issuance. The Bank representative shall verify original vehicle registration, take required vehicle image and after due verification shall issue FASTag to Customer. Vehicle Registration Number for which the FASTag has been applied shall be used by the Customer and the amount pertaining to the Toll Plaza done by the said vehicle can be debited to the Wallet that would be opened as a part of servicing this application form.

Any liability incurred from the FASTag, to the extent of the Toll Transactions received will be borne by the customer. The Customer confirms that process of FASTag Affixation is well understood and takes all responsibility toward FASTag Damage or Incorrect FASTag affixation.

The Customer holder agrees that he/she will not use the Fino FASTag for payment of any illegal/unlawful purchase/purposes.

These terms shall be interpreted, construed and enforced in all respects in accordance with the laws of India without regard to any principles of conflicts of laws thereof. Both the Parties agree that the competent courts at Mumbai shall have the exclusive jurisdiction.

Disclaimer:
Fino Payments Bank Limited is the distributor of insurance products for IRDA certified insurance companies. The products, services and offers referred herein are subject to the terms and conditions governing them as specified by Fino Payments Bank Limited and hosted on their website from time to time at www.finobank.com. Nothing contained herein shall constitute or deemed to constitute an advice, invitation or solicitation to sell/purchase any product or service of Fino Payments Bank/third party and is not intended to create any rights and obligations. Fino Payments Bank’s logo is trademark and property of Fino Payments Bank Limited. Misuse of any intellectual property, or any other content displayed herein is strictly prohibited.

General T&Cs

  1. Merchant's eligibility for the Offer will be decided by Fino Payments Bank.
  2. The merchants’ payment will be sent within 30 days of expiry of the Offer Period.
  3. All escalations related to this Campaign will be valid within six (6) months from the end of the Campaign Period.
  4. Offer Period/Campaign Period of the said Offer would be the same as mentioned in the communication received by the customer through SMS/Email/WhatsApp/Mobile Push Notification.
  5. The Offer is not transferable, non-negotiable and cannot be encashed.
  6. Incomplete / rejected / invalid /disputed or unauthorized/fraudulent BPay registrations will not be considered for the Offer.
  7. Fino Payments Bank will not be responsible or liable in case the Offer is not configured or could not be availed due to malfunction, delay, lost, and crumbled, traffic congestion on any telephone network or line, computer on-line system, servers or providers, computer equipment, software, or website.
  8. The participation in the Offer is entirely voluntary and it is understood, that the participation by the Merchants shall be deemed to have been made on a voluntary basis.
  9. Fino Payments Bank reserves all the right to modify / alter every or any of the terms applicable to the Offer or discontinue the Offer without assigning any reasons or without any prior intimation whatsoever to the Customer.
  10. Fino Payments Bank is the sole authority for interpretation of these terms.
  11. In case of all matters relating to the Offer including any dispute or discrepancy relating to the Offer or eligibility of any Customer, Fino Payments Bank’s decision shall be final, binding and non-negotiable on Merchants in all respects.
  12. All taxes, duties, levies or other statutory dues and charges payable as per the statutory norms in connection with the benefits accruing under the Offer shall be borne solely by the Merchants and Fino Payments Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
  13. The Offer is not available wherever prohibited and products/ services for which such programs cannot be offered for any reason whatsoever.
  14. Any person taking the advantage of this Offer shall be deemed to have read, understood and accepted these terms and conditions.
  15. In case details are not provided in the specific Offer details, any dispute relating to the Offer or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai only.

Campaign Specific T&Cs

Gudi Padwa - Tanishq Campaign

  1. Offer Details
    • Up to 20% off on Tanishq upon transacting through Fino Payments Bank BHIM UPI app on minimum transaction of Rs.2,000/-. A maximum discount of Rs.1,000/- can be availed per transaction.
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (“Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 5th April 2019 to 30th April 2019(both days inclusive) referred to as the “Offer Period”.
  4. Redemption Process
    • Offer applicable on shopping at Tanishq online store: https://www.tanishq.co.in/
    • Customer needs to select the product to be bought
    • Offer is applicable over and above existing discounts
    • Offer applicable on minimum transaction of Rs 2000.
    • Maximum discount per transaction - Rs 1000
    • Promo code applicable on all products except Plain Gold jewellery, Gold coins, Gift cards and Gift vouchers
    • Apply the coupon code TANISHQ10 at the checkout page and avail the offer
    • At the payment page, select Fino Payments Bank BHIM UPI for UPI payment option.Offer is applicable on a maximum of up to 1 transaction per Account Number during the OFFER PERIOD
  5. Escalation Matrix

Big Bazaar Campaign – UPI Cashback

  1. Offer Details
    • 10% cashback on minimum purchase of Rs.500 through Fino Payments Bank BHIM UPI app. Maximum cashback up to Rs.100
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (“Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 1st March 2019 to 20th March 2019(both days inclusive) referred to as the “Offer Period”.
  4. Important Points:
    • Offer is applicable on a maximum of up to 1 transaction per Account Number during the offer period
    • In order to avail the cashback, the total payment needs to be made using any UPI app
    • The discount is applicable on a single transaction and bills cannot be clubbed to avail the discount.
    • Offer is applicable on retail sales only.
    • Offer is subject to availability of products at the sole discretion of Future Retail
    • The eligible customers will get the cashback by/before 29th Mar 2019
    • The offer will be valid during the promotion period only which will be at the sole discretion of Future Retail
    • Future Retail retains the right to change or discontinue the offer at any time during the promotion period without prior notice.
    • The offer is not transferable, non-negotiable and cannot be encashed.
    • All Customer Queries/dispute on the offer should be raised during the offer period or within 3 days after expiry of the promotion period. For any disputes, the customer needs to furnish a scanned copy of the charge slip and Invoice for the case to be taken for further investigation.
    • The decision of Future Retail will be final and binding on all and any correspondence in this regard will not be entertained.
    • Future Retail reserves the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
    • NPCI will not be responsible or liable in case the offer is not configured or could not be availed due to malfunction, delay, traffic congestion on any telephone network or line, computer on-line system, servers or providers, computer equipment, software, or website.
    • The participation in the offer is entirely voluntary and it is understood, that the participation by the UPI users shall be deemed to have been made on a voluntary basis.
    • Future Retail reserves the right to modify / alter the offer or all or any of the terms applicable to the offer without assigning any reasons or without any prior intimation whatsoever.
    • In case of all matters relating to the offer including any dispute or discrepancy relating to the offer or eligibility of any UPI user, Future Retail’s decision shall be final and binding on UPI users in all respects.
    • The terms and conditions governing the offer shall be in addition to and not in substitution / derogation to the Primary UPI guidelines released by RBI, NPCI and NPCI member banks
    • Any dispute or claim regarding the goods and/or services must be resolved by the UPI user with the Merchant/Future Retail directly.
    • Future Retail reserves the right to disqualify any UPI user from the benefits of the offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the offer or otherwise by use of the UPI app.
    • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the offer shall be borne solely by the UPI user.
    • The offer is not available wherever prohibited and products/ services for which such programs cannot be offered for any reason whatsoever.
    • Any person taking the advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.
    • Any dispute relating to the offer or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai only.
    • Future Retail Ltd. Terms & Conditions applicable
    • Click Here for list of stores.

Bill Pay & Recharge – Spicejet Campaign

  1. Offer Details
    • Instant discount of Rs.1000/- on round trip and Rs.500/- for one way booking on Spicejet when booked on Friday. The journey day can be any day of the week.
    • Fantastic Friday
      Offer Criteria Promo Code
      Instant Rs.1000 off + Free Preferred Seat Selection Round Trip UPI1000
      Instant Rs.500 off + Free Preferred Seat Selection One-way UPI1000
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (“Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 7th February 2019 to 1st March 2019 referred to as the “Offer Period”
  4. Voucher Amount
    • The Offer provides an instant discount of Rs.1000/- on round trip and Rs.500/- for one way booking on Spicejet's base fare. It also provides a waiver of charges for the preferred seat selection
  5. Redemption
    • Select a flight on www.spicejet.com and opt for preferred seat during the booking flow.
    • Offer is NOT valid on booking through the mobile app
    • Apply Promo Code UPI1000 in the Promotion code section on the payment page.
    • You will get:
      • An instant discount of ₹1000 for round-trip and ₹500 for one-way booking, on the base fare
      • Waiver of charges for the preferred seat selection.
    • To avail the offer, customer must make the payment only via the Fino Payment Bank's BHIM UPI Payment mode.
  6. Escalation Matrix
    • For any queries or complaints related to the offer, customer can email at custrelations@spicejet.com or call on +91 9871803333/+91 9654003333
  7. Important Points:
    • This offer is brought to you by SpiceJet and any participation in the said offer is voluntary.
    • The offer is applicable to customers using Fino Payments Bank BHIM UPI application as a payment medium/mechanism at SpiceJet Limited (hereinafter referred to as the ‘Customers’).
    • Users will be entitled to discounts of ₹500 (hereinafter referred to as 'Instant Savings') as per the details mentioned below, for all flights booked, when making payments through Fino Payment Bank BHIM UPI and flights booked on www.spicejet.com only. Additionally, customers can also avail FREE preferred seat selection while making payments for their flight through UPI.
    • The discount under the Offer will be calculated only on the Base Fare (price excluding taxes) for flight bookings. Such discount shall be for a maximum of ₹500 per flight.
    • The offer is valid on flights having minimum base fare of ₹2000 and above.
    • The offer is not valid booking where Seat+Meal Combo is opted by customer.
    • The preferred seat selection does not include SpiceMax seats.
    • The Promo Code to be used to avail the Offer is “UPI1000" on www.spicejet.com
    • The Offer is only applicable for bookings made upon SpiceJet’s website, i.e., www.spicejet.com, and is not valid for bookings made through SpiceJet Mobile App or through the Reservations Helpline and/ or any other mode.
    • To avail the Offer, customer should book a ticket on www.spicejet.com and apply the Promo Code on payment page. If the customer fails to enter the Promo Code while making the booking, s/he cannot claim the benefits under the Offer and the customer shall not hold either SpiceJet liable for any reason whatsoever in this regard. It shall be noted that the mere validation of the promo code does not guarantee the benefit under the offer, other terms and conditions have also to be met.
    • This Offer, in no manner, can be clubbed with any other scheme/offer/discount/promotion etc.
    • Whilst the Offer is valid only for bookings made on Fridays during the Offer Period, the travel days/dates are open.
    • UPI users can avail the offer for multiple transactions per Friday.
    • If the booking is done more than once on a single Friday, the user will get instant savings of ₹500 per flight multiple times. All bookings are subject to availability.
    • This Offer is non-transferable, non-negotiable and non-encashable
    • This offer can be availed only if the full payment for the purchase is made through Fino Payments Bank BHIM UPI. Transactions where payment (partial or full) is made using any other mode of payment (including e-wallets or bank cards) will not be eligible for the discount.
    • SpiceJet Limited reserve the sole right to decide on whether a purchase transaction meets the eligibility criteria of this offer. All decisions in respect of the offer will be at the discretion of SpiceJet and the same shall be final and binding.
    • SpiceJet Limited reserves the right to add, alter, modify, change or vary all or any of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether at any point in time by providing appropriate notice.
    • The offer is subject to force majeure events.
    • Tax liability, if any, will be borne by the Customer.
    • Any dispute arising out of or in connection with this offer shall be subject to the exclusive jurisdiction of the courts in Delhi only.
    • By participating in this offer, the Customers shall be deemed to have accepted all the aforementioned terms and conditions in totality.
    • The discount shall be forfeited in case the flight is cancelled or changed by the customer.

Pongal – Giftcart Campaign

  1. Offer Details
    • Flat 10% discount on ordering all gifts via giftcart.com
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (“Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 15th January 2019 to 25th January 2019 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides a flat discount of 10% on all gifts ordered via https://www.giftcart.com/
  5. Redemption
    • Visit the website on https://www.giftcart.com/
    • Select any product which you want to deliver
    • Add Shipping and Billing Address.
    • Add Coupon Code “BHIMUPI
    • Select Payment Option as Fino Payments Bank BHIM UPI and complete the order
    • Please note:
      • Coupon Code will be applicable multiple times
      • No minimum and maximum order value required
      • Coupon Code will be applicable on Product MRP
      • If the users buy 2 quantities/units of same product the code will be applicable to both quantities
  6. Escalation Matrix
    • In case of any failure / non acceptance of BHIM UPI kindly Email us at Contact@loofre.com

Lohri – HomeTown Campaign

  1. Offer Details
    • 10% discount on all HomeTown exclusive furniture
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 11th January 2019 to 21st January 2019 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides an additional discount of 10% on all HomeTown exclusive furniture. The maximum discount is INR 100/- on each purchase.
  5. Redemption
    • Customer visits website at the this link:
      https://bit.ly/2OW6nmk
    • Customer applies the coupon code CPDHT100 at the check-out process to get the discount on the product.
    • Customer needs to ensure that he/ she is using only Fino Payments Bank BHIM UPI payment mode to avail the offer during the check out process.
    • This Offer is applicable only to the HT Exclusive range of both Furniture/Furnishing products.
    • Link for HT Exclusive Products: https://www.hometown.in/furniture/ht-exclusive/
    • No Minimum Order Value Required.
    • This Offer is Applicable to online purchase on Hometown.in, and NOT applicable in stores
    • This Offer is applicable only for Registered Users  and cannot be clubbed with any other offer
    • Offer cannot be encashed.
  6. Escalation Matrix
    • In case of any offer related queries kindly:
      • Fill the contact box on our website
      • Queries raised from here would directly reach Company's customer support mailbox.

BPay - Merchant Incentivizing Campaign

  1. Offer Details
    • Every Merchant will be given Rs. 10/ - (Rupees Ten only) to acquire a Customer to register on the BPAY app within 7 days of account/wallet opening
  2. Eligibility
    • This Offer is valid for all existing Fino Payments Bank Merchants
  3. Campaign Period
    • The Campaign Period is from 1st January 2019 to 31st May 2019 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides an amount of Rs. 10/ - (Rupees Ten only) to all Merchants for every Customer registration on BPAY done by them within seven (7) days
  5. Redemption
    • Customer opens an account/wallet with the Merchant.
    • Post account/wallet opening, the merchant helps the customer download and register on the BPAY app on his registered mobile number.
    • Post offer period, the merchant wise registrations will be pulled out and per registration of ‘B Pay App’ Rupees 10/ - (Rupees Ten only)s will be paid out to the Merchants
    • The Offer and its terms are subject to change at Fino Payment Bank's discretion at any point of time
    • Any Merchant using this Offer for fraudulent or wrongful activities will not be allowed to proceed with this Offer
    • Fino Payments Bank will bear the cost of communicating the Offer to its existing Customers through either mode such as SMS/Email/WhatsApp/Mobile Push Notification
  6. Escalation Matrix
    • In case of any Offer related queries kindly contact:
      Name: Umar Mansuri
      Contact Number: +91-9167487845
      Email Id: umar.mansuri@finobank.com

New Year 2019 – Indian Railways Campaign

  1. Offer Details
    • 5% discount on reserved tickets booked across the reservation/booking counters
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 19th December 2018 to 10th January 2019 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides a discount of 5% on ticket with total value of basic fare is Rs100 and above
  5. Redemption
    • Visit PRS (Passenger Reserved System) reserved counter at railway station.
    • Book the ticket.
    • Collect request will be sent to customer linked to UPI including BHIM application
    • Make the payment using Fino Payments Bank BHIM UPI
    • Please note:
      • Such discount shall be applicable only on reserved tickets booked across the reservation/booking counters
      • Discount shall be applicable on tickets with total value of basic fare of Rs.100/- and above. However, maximum discount on a ticket shall not be more than Rs.50/-
      • No such discounts shall be applicable on unreserved single journey ticket/season ticket, reserved ticket booked online (e-ticket/I-ticket) etc.
      • Such discount shall be applicable only across the reservation counter and only up to the preparation of first reservation chart and not thereafter
  6. Escalation Matrix
    • In case of any offer related queries kindly reach out to-Contact Number: 011-39340000

Christmas - Titan Campaign

  1. Offer Details
    • 10% off across Titan watches on a minimum order value of Rs. 2000/-
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 19th December 2018 to 31st December 2018 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides a discount of 10% on a minimum order value of Rs. 2000/-
  5. Redemption
    • Visit:  https://www.titan.co.in/shop/watches
    • Add Promo code: TITAN10 before proceeding to Checkout
    • At Checkout – member can Checkout as Register
    • Please note:
      • The offer is valid only on non-discounted merchandise
      • Offer applicable once per user
      • Offer not applicable on Plain gold jewellery, gift cards, gift vouchers
  6. Escalation Matrix

    In case of any offer related queries kindly contact

    • Name: Sanjeev Kumar
    • Contact Number: +91-8587898128
    • Email Id: sanjeev.kumar@insenseanalytics.com

GuruPurab - Mithai4All Campaign

  1. Offer Details
    • 10% off across products on a minimum order value of Rs. 990/- from www.mithai4all.com using Fino BHIM UPI
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), who are registered on Fino Payments Bank BHIM UPI
  3. Campaign Period
    • The Campaign Period is from 20th November 2018 to 30th November 2018 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides a discount of 10% on a minimum order value of Rs. 990/- across products for delivery across India
  5. Redemption
    • Visit:  http://www.mithai4all.com/
    • Select the Product
    • Login with your Id
    • Add to cart
    • Click checkout and enter order details
    • Enter Coupon Code – BHIMUPI
    • Complete your entire payment through Fino BHIM UPI only
  6. Escalation Matrix
    • In case of any failure / non-acceptance of UPI / customer grievance reporting kindly Email/contact at Contact@loofre.com

Diwali - Bata Voucher Campaign

  1. Offer Details
    • 25% off on Bata merchandise on a minimum spend of Rs. 999/- from Bata online using RuPay card or BHIM UPI
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), who are registered on Fino Payments Bank BHIM UPI or have Fino Payments Bank RuPay Debit Card. 
  3. Campaign Period
    • The Campaign Period is from 30th October 2018 to 13th November 2018 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides a discount of 25% on a minimum spend value of Rs. 999/- on select Bata merchandise
  5. Redemption
    • Visit:  https://www.bata.in/
    • Add Promo code before proceeding to Checkout. 
    • At Checkout – member can Checkout as Register.
    • The Offer is valid on payment using RuPay Card and payment done using UPI handlers or apps.
    • The customer can avail the Offer by using the Promo code – BATABHIM25 or BATARUPY25.
  6. Bata specific details:
    • The Offer is valid only on non-discounted merchandise
    • The Offer and its terms and conditions are subject to change at Bata’s, its sellers or NPCI's discretion at any point of time
    • Any customer using this Offer for fraudulent or wrongful activities will not be allowed to proceed with the order
    • The cost for this Offer shall be incurred entirely by Bata. Fino Payments Bank only bears the cost of communicating the Offer to its existing Customers through either mode such as SMS/Email/WhatsApp/Mobile Push Notification.
  7. Escalation Matrix
    • In case of any Offer related queries kindly contact:
      1. Name:  Aditi Tiwari
      2. Contact Number: +91-7011292250
      3. Email Id: aditi.tiwari@insenseanalytics.com
    • How to report customer grievance: The customer can call or drop an email. 

Navratri Amazon Voucher Campaign

  1. Offer Details
    • The top 500 spenders on BPay across Bill Pay, Recharge and IMPS for the Campaign Period will be rewarded with Amazon coupons.
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), to whom the formal Offer communication via Mobile Push Notification and/or email and/or SMS and/or WhatsApp on their registered email ID and/or mobile number has been sent by Fino Payments Bank.
  3. Campaign Period
    • The Campaign Period is from 15th October 2018to 25th October 2018 referred to as the “Offer Period”.
  4. Voucher Amount
    • Vouchers will beof the value worth Rs.150/- (“Voucher Amount”). This voucher is valid for first time users on Amazon.
    • In case you already have an account with Amazon, the code will not be valid.
  5. Redemption
    • For redemption of the Voucher, the Voucher code has to be entered in the ‘Add gift code’ space in the Amazon website/ app
    • Voucher Amount is valid for 1 year once added on Amazon account.
  6. Other details:

The cost for this Offer is incurred entirely by Amazon. Fino Payments Bank only bears the cost of communicating this Offer to its existing Customers through either mode such as SMS/Email/WhatsApp/Mobile Push Notification.

Myntra Voucher Campaign

  1. Offer Details
    • The top 500 spenders on BPay for the Campaign Period will be rewarded with Myntra coupons.
  2. Eligibility
    • This Offer is valid for only selective existing Fino Payments Bank Account holders (‘’Customers”), to whom the formal Offer communication via Mobile Push Notification and/or email and/or SMS and/or WhatsApp on their registered email ID and/or mobile number has been sent by Fino Payments Bank.
  3. Campaign Period
    • The Campaign Period is from 1st October 2018to 15th October 2018 referred to as the “Offer Period”.
  4. Voucher Amount
    • The Offer provides a discount of up to Rs.400 on a minimum cart value of Rs. 1299 or above
  5. Redemption
    • Visit - https://www.myntra.com/myntra-special (Offer is applicable only on products displayed here)
    • Sign-in using your id
    • Select the products and add to Bag
    • Visit your shopping Bag and check all details
    • Apply coupon code: Unique code provided by Fino Bank
    • Proceed to payment page and complete your transaction with RuPay Debit card
    • Voucher is valid till 31st March, 2019
  6. Myntra specific details:
    • This Offer is only applicable on a select catalog on the Myntra platform exclusively for RuPay Card customers.
    • Offer is not applicable during End of Season sale or any other Myntra Sale period
    • The Offer is applicable only on the styles specified on the link here: https://www.myntra.com/myntra-special
    • Multiple Offer codes cannot be clubbed in a single order
    • The balance amount, after the discount has been availed, will have to be paid by the customer at the time of purchase
    • Maximum discounts on a given product and the total coupon discount, are subjected to product level cap enforced by the seller
    • This Offer code will only be applicable on a single transaction and balance amount cannot be carried forward or refunded
    • This Offer is funded by the sellers on Myntra platform and they reserve the right to cancel or change the terms of the Offer at their discretion
    • Offer code can be used only to get discount only on purchases on Myntra app or website and cannot be exchange for cash. It cannot be treated as a cash equivalent under any circumstances
    • In no case, whatsoever, can the discount amount be refunded, encashed or partly encashed
    • This Myntra Offer code is not valid at retail outlets /stores of brands listed on www.myntra.com
    • Myntra's Return and Exchange Policy Offers you the option to return or exchange items purchased on Myntra's application within 30 days of the receipt. In case of return of the purchased item, please refer to the “Return Policy” on the website/ app or call Myntra Customer care
    • Any customer using this Offer for fraudulent or wrongful activities will not be allowed to proceed with the order
    • All orders would be subject to availability at the time of purchase and will be governed by the standard terms and conditions listed on the App
    • The Offer and its terms and conditions are subject to change at Myntra’s, its sellers or NPCI's discretion at any point of time
    • The cost for this Offer shall be incurred entirely by Myntra. Fino Payments Bank only bears the cost of communicating the Offer to its existing Customers through either mode such as SMS/Email/WhatsApp/Mobile Push Notification.
  7. Dispute Resolution
    • All disputes arising out of or in connection to this scheme are subject to exclusive jurisdiction of the courts in Bangalore only

Terms and Conditions:

  • Cash Bazaar intends to facilitate the users of Bpay Application (BPay App) in order to avail Cash Bazaar facility in which the Customers’ needs to log a request for insta-banking transaction. Customer can go at Merchant /CSP Point, quote request number and complete the transaction. Cash Bazaar is lead generation functionality. The number of Transaction, limits according to instrument shall be applicable at the time of actual transaction.
  • Cash Bazaar shall be offered to following segments of “Customers”:
    • Fino account holders & full KYC wallet A/c holders and
    • Off us Customers e.g. Customer transacting through other bank (RuPay Card Based or Aadhaar Based Transaction)
  • To avail Cash Bazaar facility, the Customer should first install and activate BPay App on her/his smartphone.
  • The merchants shall be selected for them only within a radius of 5 (five) kilometers of their current location.
  • Once the merchant is selected and a transaction request has been made by the Customer, the Cash Bazaar transaction needs to be executed within 30 (thirty) minutes from the time request was placed. Requests after 30 (thirty) minutes will be deemed to be cancelled and shall be referred as no transaction.
  • In case of cancellation/ invalid/ withdrawal of the Cash Bazaar transaction, a new request needs to be raised for performing the Cash Bazaar transaction.
  • Nothing contained herein shall constitute or deemed to be constituted as an advice, invitation or solicitation to use the Cash Exchange facility/ service of Fino Payments Bank.
  • Fino Payments Bank’s logo is trademark and property of Fino Payments Bank Limited
  • Misuse of any intellectual property, or any other content displayed herein is strictly prohibited and shall be penalized under the relevant laws of India.
  • All escalations related to this facility herein will be valid within 6 (six) months from the time they are raised
  • Details of this product would be the same as mentioned in the communication received by the customer through SMS/Email/WhatsApp/Mobile Push Notification.
  • Incomplete / rejected / invalid /disputed or unauthorized/fraudulent BPay App registrations will not be considered and Fino Payment Bank will not be held liable for the same.
  • Fino Payments Bank will not be responsible or liable in case the BPay App is not configured or could not be availed due to malfunction, delay, lost, and crumbled, traffic congestion on any telephone network or line, computer on-line system, servers or providers, computer equipment, software, or website.
  • The usage of the product by the customer is entirely voluntary and it is understood, that the participation by the customers shall be deemed to have been made on a voluntary basis.
  • Fino Payments Bank reserves exclusive the right to modify / alter all or any of the terms applicable to the Cash Bazaar facility without assigning any reasons or without any prior intimation whatsoever.
  • Fino Payments Bank also reserves exclusive right to discontinue the product without assigning any reasons or without any prior intimation whatsoever.
  • Fino Payments Bank shall be the sole authority for interpretation of these terms.
  • In case of all matters relating to the Cash Bazaar facility including any dispute or discrepancy relating to the product or eligibility of any customer, Fino Payments Bank’s decision shall be final and binding on the customers in all respects.
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the product shall be borne solely by the Merchants and Fino Payments Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
  • The product usage is not available wherever prohibited and products/ services for which such programs cannot be offered for any reason whatsoever.
  • Any person taking the advantage of this product and/or service shall be deemed to have read, understood and accepted these terms and conditions.
  • In case details are not provided in the specific Cash Bazaar facility/ product, or any dispute relating to the Cash Bazaar facility/ product or the terms and conditions, the same shall be subject to the jurisdiction of the courts in Mumbai only.
  • All the existing terms and conditions for using the Cash Bazaar facility are to be read with the terms and conditions of the BPay App and shall be binding on the Cash Bazaar users.
  • The products, services, facilities and offers referred herein are subject to the terms and conditions governing them as specified by Fino Payments Bank Limited and hosted on their website from time to time at www.finobank.com
  • Fino Payments Bank reserves right and remedies to amend, vary, delete, add or alter to any of these Terms and Conditions at any time as required

PREPAID CARD TERMS AND CONDITIONS

These terms and conditions ("Terms and Conditions") apply to and regulate the provisions of prepaid payment instruments/- cards which are co-branded prepaid instruments issued by Fino Payments Bank (“ the Bank”) and Co-branding Partner in technical collaboration with M2P Solutions Pvt. Ltd, which operates under the brand YAP

By completing the sign-up process for availing any of the Cards, you are deemed to have expressly read, understood and accepted each and every specific Terms and Conditions for issuance of prepaid instruments mentioned herein, along with the General Terms and Conditions specified on our website https://www.finobank.com and amended from time to time.

In this agreement, “We”, “Us” or “Our” refers to the Fino Payments Bank, or YAP acting on behalf of Fino Payments Bank. “You” or “Your” refers to the individual purchasing or using the Prepaid Card.

DEFINITIONS

In these Terms and Conditions, unless the contrary intention appears and/or the context otherwise requires, capitalized terms defined by: (i) inclusion in quotations and/ or parenthesis have the meanings so ascribed; and (ii) the following terms shall have the meanings assigned to them herein below:

  • “Account” refers to a prepaid account with an account balance equivalent to amount loaded on the PPIs, for the purpose of monitoring the limits available on such PPIs.
  • “Business Day” means a day other than a Sunday, 2nd or 4th Saturday of a Month or Public Holiday as defined under Section 25 of Negotiable Instrument Act, 1881 on which banks are open to transact business of banking.
  • “Charges” means such levy, costs and charges levied by us for usage of the PPIs, as amended from time to time.
  • “Customer” or “Holder” or “You” shall mean any individuals / Organizations who obtain / purchase PPIs from the issuers and who is authorized to hold and use the same against the value stored on such PPI.
  • “Customer Care Centre” refers to contact center provided by us for addressing all queries, complaints raised by the Customer or any details or information sought by the Customer in relation to the PPIs.
  • “EDC” or “Electronic Data Capture” Machine means terminal, printer, other peripheral and accessory and necessary software on which the PPI can be swiped or used to initiate a transaction.
  • “Internet Payment Gateway” means the protocol stipulated/to be stipulated by us authorizing the payments made using PPI over the internet upon authentication of the Customer.
  • “KYC” shall mean Know Your Customer guidelines adopted by us for the purpose of identification and verification of the Customer, pursuant to the Regulations issued by Reserve Bank of India, from time to time.
  • “Merchant Establishments” shall mean such physical establishments (including but not limited to stores, shops, restaurants, hotels, etc.) and Reloadable stores (in any type of electronic form including but not limited to e-commerce platforms, digital marketplaces, etc.) located in India, having a specific contract with us (or a contract through a payment aggregator / payment gateway / card network) for accepting PPI.
  • “Payment Channel” shall mean various modes of transactions including but not limited to EDC/POS terminals/kiosks/ Internet Payment Gateway/Mobile based payment solutions and various other modes as intimated by us from time to time.
  • “Personal Identification Number (PIN)” is a numeric password provided to the Customer while issuing PPI by us.
  • “POS” or “Point of Sale” means electronic terminals maintained by Merchant Establishments in India at which the Customer can use the PPI.
  • “Prepaid Instrument” (PPI) shall mean a prepaid instrument which includes gift cards and meal cards that facilitates purchases against the value stored on such PPIs as defined in the Regulations.
  • “Regulations” shall mean the master directions, circulars, notifications, rules, guidelines, regulations, etc. issued by Reserve Bank of India or any other competent authority related to issuance and operation of prepaid payment instruments in India, as amended from time to time.
  • “Schedule of Charges” shall mean the details of fees or Charges as may be prescribed by us from time to time and displayed on our website.
  • “Transaction” means any transaction initiated by the Customer using PPI at any Merchant Establishment.
  • “Fino Payments Bank” or “Issuer” shall mean Fino Payments Bank Ltd, a banking company within the meaning of the Companies Act, 2013 having its registered office at Mindspace Juinagar, Plot No Gen 2/1/F, Tower 1, 8th Floor, TTC Industrial Area, MIDC Shirwane, Juinagar, Navi Mumbai - 400 706.
  • “YAP” shall mean M2P Solutions Pvt Ltd, a company incorporated within the meaning of Companies Act, 2013 having its registered office at M2P Solutions Pvt Ltd, MM Complex, Plot No. 30/10 and 29/12, Hopman Street, 100 Ft Main Road, Near Alandur Court, Alandur, CHENNAI – 600 016
  • Limits: All ‘limits’ in the value of instruments stated in the Master Direction, indicate the maximum value of such instruments, denominated in INR, that shall be issued to any holder, unless otherwise specified.
  • “Co-branding Partner” shall mean a company incorporated in India and registered under the Companies Act, 1956 / Companies Act, 2013 and having separate arrangement with Fino Payments Bank to act as Co-branding Partner (M2P led Business Correspondent) for issuance of Prepaid Instruments.

Eligibility Criteria

  • Only Individuals / Organizations, suitable to enter into a legal binding agreement, may use Cards for transactions in India in Indian Rupee denominations only.
  • In order to register, create and use the Card, the Bank may require the co-branding partner (Business Correspondent) to submit certain personal information of the Cardholder, including but not limited to Cardholder’s name, address, mobile phone number, e-mail address, date of birth, preferred language of communication, etc. to the Bank. Corporate shall ensure it has required consent of the Cardholder for sharing of Cardholder’s information with the Bank.
  • No individual or entity shall misrepresent its identity, age, other demographic, parental, residence, ownership, nature of business information or other such information required to enforce any laws and regulations of India, intentionally or accidentally, and wrongfully use PPIs.
  • The Bank may make further enquiries to verify/authenticate the identity of the Cardholder. In this regard, the Corporate/ Cardholder is responsible to ensure that the personal information provided is, at all times, true, accurate, correct and complete.

ISSUANCE AND USAGE OF PPI

  • The PPI shall be the exclusive property of the Issuer
  • The PPI shall be valid only within the territory of India and for transactions in Indian Rupees only. The PPI cannot be used outside the territory of India or for any transactions denominated in foreign currency.
  • The Customer shall be required sign on the reverse side of the PPI (if the PPI is in the card form) immediately upon its receipt. We reserve the right to reject or cancel any Transaction in absence of the signature or mismatch of the signature, without further notice or intimation to the Customer.
  • The PPI shall not be transferable to other individual or third party under any circumstances.
  • We shall not be liable to pay any interest on any balance maintained in the PPI at any point in time.
  • The Customer agrees and confirms that the PIN shall, under no circumstances be revealed by the Customer to any relative or family members or third party. The Customer shall be solely responsible and liable for the consequences arising out of such unauthorized disclosure of PIN and/or unauthorized usage of the PPI. We disclaim all responsibility and liability arising out of or in connection with the unauthorized usage of the PPI and/or any loss or damage, whether direct or indirect, incurred by the Customer as a result of such misuse. If the Customer forgets or misplaces the PIN, the Customer should visit the website or mobile application or any other mode as may be made available by us for re-generation of PIN.
  • Customer needs to utilize the entire credit balance available on the PPI prior to its expiry. In case the Customer does not utilize the credit balance available on the PPI within the validity period, the Customer can approach us for renewal of the PPI. In case the Customer does not approach us within a specified period, the outstanding credit balance available on the PPI will be transferred to a fund in compliance with the Regulations.
  • The Customer shall sign and retain all the charge slips generated for each of the Transaction consummated at a Merchant Establishment. We shall not be obliged to provide copies of the charge slips or transaction slips to the Customer. Any such request by the Customer will be at our sole discretion and provided such requests have been made by the Customer within forty-five (45) Business Days from the date of the Transaction. The Customer agrees that we shall be entitled to charge additional cost or charge for providing copies of the charge or transaction slips.
  • Any charge or cost levied by the Merchant Establishment in relation to any Transaction shall be directly settled by the Customer with the Merchant Establishment. We shall not be liable or responsible, either directly or indirectly, for any act or omission on the part of the Merchant Establishment or the charges or cost levied by them in relation to the Transaction.
  • All refunds and adjustments due to any Merchant Establishments on account of device error or communication link will be processed manually and the Account will be credited after due verification by us pursuant to the applicable rules, regulation and our internal policy . The Customer agrees that any subsequent Transactions will be accepted or honored only based on the available credit balance in the Account without taking into account any disputed amount under consideration by us. The Customer shall unconditionally keep us indemnified against any loss or damage caused to us on account of dishonoring the payment instructions as a result of insufficient funds in the Account. The Customer agrees that we shall be entitled to deduct the amount of such loss or damaged caused to us directly from the Account.
  • The Customer undertakes to act in good faith at all times in relation to all dealings of the PPI. The Customer accepts full responsibility for any illegal or wrongful use of the PPI in contravention to the Terms and Conditions contained herein.
  • The Customer hereby agrees not to use the PPI for making payment(s) of any goods and services, which is illegal under the laws. The PPI cannot be used for making purchases of prohibited or contraband products or services like lottery tickets, banned or prohibited magazines, participation in sweepstakes, purchase of bitcoins, payment for call-back services, etc.
  • We do not take any responsibility for any loss, damage or injuries suffered or caused to the Customer in connection with the service, quality of goods and services provided by the Merchant Establishment, refusal to accept (conditional acceptance) the PPI by Merchant Establishment and inability (technical issues) to use the PPI at Merchant Establishment.
  • The Customer hereby acknowledges and agrees that if there is no Transaction for a consecutive period of one (1) year on the PPI, subject to validity of the PPI, the same shall be made inactive by us after sending a notice to the Customer. The PPI can only be reactivated by us after validations and requisite due diligence, as stipulated from time to time.
  • The Customer hereby agrees to receive SMS or email alerts from us for all Transactions done using the PPI. The SMS or email alerts from us shall stipulate debit and credit Transactions, balance available or remaining on the PPI or such other information or details as stipulated by us, from time to time.
  • The Customer agrees that we may, at our sole discretion, utilize the services of external service provider(s) or agent(s) on such terms as required or necessary, for provisioning of the services in relation to the PPI.
  • The Customer shall have access to Frequently Asked Questions (“FAQ”) as uploaded by us on our website, from time to time.

BREACH

  • In the event of any breach of these Terms and conditions by the Customer, we shall have the sole right to forthwith cancel or terminate the PPI without having any liability, claim, demand or dispute against us.
  • The Customer undertakes and agrees to indemnify us against any loss, damage, claim, penalty, cost, charges or expenses (including legal counsel fees) that we may incur and/or suffer, whether directly or indirectly, as a result of any act of omission or commission, fraud, negligence or default or any breach of the Terms and Conditions on the part of the Customer as a holder of PPI.

TERM & TERMINATION

  • The PPI shall be valid until the expiry date printed on the face of the PPI. b) The Customer agrees and undertakes to destroy the PPI upon its expiry
  • The Customer agrees that the PPI shall be defaced by cutting off the top right-hand corner, ensuring that both the hologram and the magnetic strip have been cut and has been destroyed or received by us. The Customer agrees that the Customer shall continue to be liable for any Charges incurred on the PPI prior to its termination, irrespective of the fact whether the Customer has or claims to have destroyed the PPI.
  • We may at our sole discretion terminate the PPI if:
    • the Customer is declared insolvent or in case of death of the Customer.
    • the Customer committing breach of any of the terms, conditions, stipulations or its obligations under these Terms and Conditions.
    • any restriction imposed on the Customer by an Order of a competent Court or Order issued by any regulatory or statutory authority in India or any investigating agency.
    • the program becomes illegal under the applicable laws, and Regulations.
    • the program is terminated.
  • We, at our sole discretion, reserves the right to, either temporarily or permanently, withdraw the privileges on the PPI and/or terminate the PPI at any time without giving any notice or assigning any reason thereof. In case of a temporary withdrawal, the privileges attached to the PPI shall be reinstated by us at our sole discretion. In case of a permanent withdrawal, we have a right to cancel the PPI permanently. However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all benefits, privileges and services attached to the PPI. The Customer agrees that in the event of temporary or permanent withdrawal of the PPI, the Customer shall continue to be fully liable for all Charges incurred on the PPI prior to such withdrawal, together with all other applicable Charges thereon, unless otherwise specified by us.
  • If we temporarily or permanently, withdraws the privileges or terminates the PPI, we will on best effort basis, promptly notify the Customer. We shall not be held liable or responsible for any such delays or laches in receipt of such notification.
  • Upon termination of the PPI as stated above, the balance amount, if any lying in the Account will be refunded back to the source.

CHARGES

  • Charges shall include:
    • Any fees charged by us in respect of the PPI, including replacement, renewal, handling and other fees, if any.
    • Service Charges on specific types of Transactions. The method of computation of such Charges will be as notified by We from time to time.
  • Charges shall be non-refundable, non-transferrable and non-assignable in nature.
  • All Charges, in the absence of manifest error, shall be final and binding on the Customer and shall be conclusive in nature.
  • All statutory taxes including goods and service tax, imposts, duties (of any description whatsoever) as may be levied from time to time by Government of India or other competent authority in respect of or in connection with the PPI, shall be borne by the Customer.
  • All Charges related to the PPI will be debited from the Account, as may be levied from time to time. The Customer shall become liable to pay as soon as a charge has been incurred by use of the PPI.

LOST, STOLEN OR MISUSED PPI:

  • If the PPI is lost or stolen, the Customer must immediately report such loss or theft to Customer Care Centre and request for immediate suspension of the PPI.
  • The Customer acknowledges that once the PPI is reported lost, stolen or damaged, such PPI cannot be used again, even if found subsequently.
  • The Customer is responsible for the security of the PPI and shall take all steps towards ensuring that the PPI is not misused. In the event we determines or receives any information that the Customer has neglected or refused or failed to take steps as indicated above, in case of loss, theft or destruction of the PPI, we reserve the sole right to cancel or terminate such PPI.
  • No liability shall accrue upon the Customer for any unauthorized transactions done on the PPI, after such PPI has been reported lost, stolen or damaged by the Customer. All liabilities accrued on the PPI, post reporting by the Customer shall be borne by us. However, in case of any dispute relating to the time of reporting and/ or transaction(s) made on the PPI, post reporting of the PPI being lost, stolen or misused, all our decisions shall be final and binding on the Customer.

EXCLUSION OF LIABILITY

We shall be under no liability or responsibility to the Customer or any third party, in respect of any special, indirect, incidental, consequential, punitive or exemplary loss or damage including, but not limited to, lost profits in connection with this arrangement.

DISPUTED TRANSACTIONS

  • Any charge or Transaction slip or other payment requisition received by us for payment shall be conclusive proof of such Charge, unless the PPI is lost, stolen or fraudulently misused and evidenced by the Customer.
  • All disputed Transactions in relation to the PPI shall be required to be raised with our Customer Care Centre, within fifteen (15) Business Days from the date of the disputed Transaction. The Customer acknowledges that any request, after fifteen (15) Business Days from the date of the disputed Transaction shall not be accepted by us.

QUALITY OF GOODS AND SERVICES

Any dispute with or complaint against any Merchant Establishment regarding any goods purchased or services availed must be directly resolved by the Customer with the Merchant Establishment.

DISCLOSURES

  • The Customer acknowledges and consents to sharing of information pertaining to the Customer and the usage of the PPI with any other banks or financial or statutory or regulatory authorities only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.
  • The Customer acknowledges and agrees that we may report to any other banks or financial or statutory or regulatory authorities, any Customer delinquencies and/or the usage of the PPI only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information. We shall not be obliged to disclose the details of such banks or financial or statutory or regulatory authorities to the Customer, including the extent of such disclosure unless RBI, any regulatory authority, Government of India or Court expressly permits us to disclose the name of the said financial entity
  • The Customer hereby authorizes us and our agents to exchange, share or part with all the information relating to the Customer’s details and payment history with our group companies or Affiliates only in case of any financial misuse/fraud/ legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.

GOVERNING LAW AND JURISDICTION

All disputes arising in relation to these Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the Courts or Tribunals at Mumbai in India.

AMENDMENT OF THE TERMS AND CONDITIONS

  • We reserve the sole right to change, these Terms and conditions, features and benefits offered on the PPI, including but not limited to Charges.
  • We shall communicate the amended Terms and Conditions by hosting them on our website https://www.finobank.com/ or in any other manner as decided by us.
  • The Customer shall be responsible for regularly reviewing these Terms and Conditions, including amendments thereto as may be posted on our website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the PPI.

CUSTOMER GRIEVANCE REDRESSAL

  • In the event of any dispute or grievance in relation to the PPI and/or these Terms and Conditions, the Customer may contact the Customer Care Centre on details available on the website.
  • In the event the dispute or grievance in relation to the PPI and/or these Terms and Conditions is not adequately addressed or resolved by We Customer Care Centre, the Customer may approach the Nodal Officer, details of which can be found on our website.
  • We agree that all complaints, disputes or grievance raised by the Customer shall be addressed and/or resolved in a time bound manner.
  • The Customer may at any time approach the Banking Ombudsman for the grievance redressal. The list of Banking Ombudsman is available on the website of Reserve Bank of India i.e. www.rbi.org.in.

Complimentary Amazon Prime Subscription

Terms & Conditions for Complimentary One Month Amazon Prime Subscription with Shubh Savings/Sampann Current Account

  1. Offer is applicable only for customers who open Shubh Savings Account or Sampann Current Account with Fino Payments Bank (FPB) between 1st November, 2021 to 30th November, 2021.
  2. The Offer is sponsored by Amazon and the Customers shall be bound by the terms and conditions stipulated by the Amazon in this regard for Quarterly Amazon Prime Membership on their website
  3. Offer Valid until 30th November, 2021.
  4. Offer is applicable only to customers who have registered their mobile number with the FPB while submitting application for Shubh Saving/Sampann Current Account.
  5. Promo Code to redeem the offer of complimentary ‘One Month Amazon Prime membership’ for one time will be sent to customer’s registered mobile number as per Bank’s record within 45 days from date of account activation.
  6. The offer is valid for India only.
  7. Customer’s whose account opening request is rejected due to non-fulfilment of KYC requirement as per Bank’s Policy, shall not be eligible for the offer.
  8. Bank merely facilitates its Customers to avail the Offer and it is in no way concerned or connected in respect of the terms and conditions of Amazon Prime.
  9. FPB does not guarantee and make any representation about the usefulness, worthiness of the offer provided by Amazon.
  10. FPB holds out no warranty or makes no representation about the quality, delivery or otherwise of the offer(s) offered by Amazon. Any dispute or claim regarding the offer(s) by Shubh Savings account holders must be resolved with Amazon directly without any reference to FPB.
  11. FPB shall not be liable for any loss or damage that may be suffered, or for any nature whatsoever that may be suffered as a result of the offer.
  12. FPB reserves the right to modify/ change all or any of the terms and conditions contained herein as per its discretion without assigning any reasons or without any prior intimation/notice whatsoever.

Steps to redeem the Offer:

  1. Eligible customer will receive SMS from Fino Payments Bank on their registered mobile number
  2. SMS received to customer will consists promotion code unique to each customer and will be part of the SMS text in form of embedded tiny URL
  3. Customer needs to clicks on the embedded tiny URL and will be further re-directed to the offer redemption page. On the offer page, promotion code will be auto applied and customer will be asked to confirm on the billing address
  4. Offer can only be claimed if the customer has a valid Amazon account:
    • If customer is an existing Amazon customer, they need to login on the redemption page
    • If the customer is not an existing Amazon customer, it will prompt them to create an Amazon account and then proceed with redemption process
  5. Upon confirmation of billing address, the customer’s Prime journey is activated for 1 month period and they can enjoy all the Prime benefits from then
  6. If customer is an existing Prime customer their Prime membership will get extended by 1 month on top of their existing membership
  7. Promo codes will be valid for redemption till 31st Dec 2021
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