Notice Board

Policies

SR.No Policies Date of Updation Version

1.

Bank’s Code of Commitment to Customers

27 January, 2020

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2.

Citizen's Charter

04 December, 2018

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3.

Customer Compensation Policy

19 October, 2019

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4.

Comprehensive Deposit Policy

13 February, 2020

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5.

Customer Grievance Policy

12 July, 2019

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6.

KYC, AML & CFT Policy

13 October, 2020

Pdf

Notices

SR.No Notices Date of Updation Version
1. Account Closure Charges 14th January, 2021

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2. Advisory to Customers 7th January, 2021

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3. CASA Account Opening Form 25th September, 2020

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4. Fino Payments Bank Sweep Account - Change in Interest Rate 04th September, 2020

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5.

IRDA Commission Rates

16th February, 2021

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6.

New Customer Call Centre Number

31st July, 2020

Pdf

7.

New Merchant Helpdesk Number

31st July, 2020

Pdf

8.

TDS Reduction on cash withdrawals from CASA Accounts under COVID-19 Atmanirbhar Package

19th May, 2020

Pdf

9.

Rate of Interest on Savings Bank Account

4th September, 2020

Pdf

10.

First Time Green PIN/Debit Card PIN generation for Fino Debit Card is disabled on Bpay

13th April, 2020

Pdf

11.

Daily Fund Transfer Limits for IMPS+Fino to Fino Transfer

10th April, 2020

Pdf

12.

CASA Onboarding to be stopped due to FY Annual Closing activity for specified Date & Time

31st March, 2020

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13.

Janata Curfew

20 March, 2020

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14.

IMPS Daily Limits introduced in Pragati Current Account

09 March, 2020

Pdf

15.

IMPS Daily Limits introduced in Saral Salary Account

07 March, 2020

Pdf

16.

IMPS Daily Limits introduced in Pratham & Shubh Savings Account

05 March, 2020

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17.

Prerequisites of CASA Account Closure of Deceased Customer

03 March, 2020

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Pdf

Pdf

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18.

Now, Customers can renew their Insurance Policies just by sending an SMS

02 March, 2020

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19.

ICICI Lombard Personal Accidental Insurance available as standalone product

02 March, 2020

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20.

Fino Payments Bank Branches and Customer Service Points – Merging with other branch

19 January, 2021

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Pdf
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21.

Revision in (a) Cash Withdrawal Daily Limit @ Merchant point & (b) UPI Limits

13 February, 2020

Pdf

22.

Dengue & Malaria Insurance is now available on BPay

07 February, 2020

Pdf

23.

Regarding NEFT Closure Timings

27 December, 2019

Pdf

24.

Companies Act compliance

18 October, 2019

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25.

Closed Branches details with Destination Branches

16 October, 2019

10 February, 2021

24 February, 2021

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Pdf

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26.

Annual Disclosure of Complaints

12 June, 2020

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27.

Compliance of Companies Act, 2013

18 October, 2019

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28.

Aadhar card linking

15 June, 2017

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29.

Availability of Nomination

15 June, 2017

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30.

Do Not Pay Money to receive Large Funds from Abroad RBI Advisory

15 June, 2017

Pdf

31.

DICGC from website

15 June, 2017

Pdf

32.

BO addresses

15 June, 2017

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33.

Cheque Collection Policy

26 April, 2019

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34.

Customer Service Policy

25 April, 2020

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35.

Security Alert

23 June, 2020

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