Policies
| SR.No | Policies | Date of Updation | Version |
|---|---|---|---|
|
1. |
Bank’s Code of Commitment to Customers |
27 January, 2020 |
|
|
2. |
Citizen's Charter |
04 December, 2018 |
|
|
3. |
Customer Compensation Policy |
19 October, 2019 |
|
|
4. |
Comprehensive Deposit Policy |
13 February, 2020 |
|
|
5. |
Customer Grievance Policy |
12 July, 2019 |
|
|
6. |
KYC, AML & CFT Policy |
13 October, 2020 |
| SR.No | Notices | Date of Updation | Version |
|---|---|---|---|
| 1. | Account Closure Charges | 14th January, 2021 | |
| 2. | Advisory to Customers | 7th January, 2021 | |
| 3. | CASA Account Opening Form | 25th September, 2020 | |
| 4. | Fino Payments Bank Sweep Account - Change in Interest Rate | 04th September, 2020 | |
|
5. |
IRDA Commission Rates |
16th February, 2021 |
|
|
6. |
New Customer Call Centre Number |
31st July, 2020 |
|
|
7. |
New Merchant Helpdesk Number |
31st July, 2020 |
|
|
8. |
TDS Reduction on cash withdrawals from CASA Accounts under COVID-19 Atmanirbhar Package |
19th May, 2020 |
|
|
9. |
Rate of Interest on Savings Bank Account |
4th September, 2020 |
|
|
10. |
First Time Green PIN/Debit Card PIN generation for Fino Debit Card is disabled on Bpay |
13th April, 2020 |
|
|
11. |
Daily Fund Transfer Limits for IMPS+Fino to Fino Transfer |
10th April, 2020 |
|
|
12. |
CASA Onboarding to be stopped due to FY Annual Closing activity for specified Date & Time |
31st March, 2020 |
|
|
13. |
Janata Curfew |
20 March, 2020 |
|
|
14. |
IMPS Daily Limits introduced in Pragati Current Account |
09 March, 2020 |
|
|
15. |
IMPS Daily Limits introduced in Saral Salary Account |
07 March, 2020 |
|
|
16. |
IMPS Daily Limits introduced in Pratham & Shubh Savings Account |
05 March, 2020 |
|
|
17. |
Prerequisites of CASA Account Closure of Deceased Customer |
03 March, 2020 |
|
|
18. |
Now, Customers can renew their Insurance Policies just by sending an SMS |
02 March, 2020 |
|
|
19. |
ICICI Lombard Personal Accidental Insurance available as standalone product |
02 March, 2020 |
|
|
20. |
Fino Payments Bank Branches and Customer Service Points – Merging with other branch |
19 January, 2021 |
|
|
21. |
Revision in (a) Cash Withdrawal Daily Limit @ Merchant point & (b) UPI Limits |
13 February, 2020 |
|
|
22. |
Dengue & Malaria Insurance is now available on BPay |
07 February, 2020 |
|
|
23. |
Regarding NEFT Closure Timings |
27 December, 2019 |
|
|
24. |
Companies Act compliance |
18 October, 2019 |
|
|
25. |
Closed Branches details with Destination Branches |
16 October, 2019 10 February, 2021 24 February, 2021 |
|
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26. |
Annual Disclosure of Complaints |
12 June, 2020 |
|
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27. |
Compliance of Companies Act, 2013 |
18 October, 2019 |
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28. |
Aadhar card linking |
15 June, 2017 |
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29. |
Availability of Nomination |
15 June, 2017 |
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30. |
Do Not Pay Money to receive Large Funds from Abroad RBI Advisory |
15 June, 2017 |
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31. |
DICGC from website |
15 June, 2017 |
|
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32. |
BO addresses |
15 June, 2017 |
|
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33. |
Cheque Collection Policy |
26 April, 2019 |
|
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34. |
Customer Service Policy |
25 April, 2020 |
|
|
35. |
Security Alert |
23 June, 2020 |
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