• How do I open a Fino Savings account?
  You can apply for a Fino Savings account through any of the channels
  • Visit our Fino Payments Bank Branch
  • Visit our Fino registered merchant points
  • Call us on our customer care number 022 6868 1414
  • Place a request through our website

• What is the initial deposit amount?
  Initial deposit is a one-time deposit amount while opening an account with FINO. The amount will be deposited in the account and can be withdrawn post activation of the account. Applicable Interest will be provided on the amount deposited during the period.
• Can I open a Joint account?
  Currently, you cannot open a Joint account.
• How will I identify which merchant is registered with FINO?
  The merchants registered with FINO will have a FINO branding at the merchant shop.
• What are the documents required to open a Savings account?
  FINO savings account can be opened with just your Aadhaar number and mobile number.
• Can I open an account if I don’t have a PAN card?
  Yes you can open an account if you don’t have a PAN card. Instead, you will need to submit Form 60.

• How do I change my address?
  Please visit the branch with a proof of new address to change your address.
• How do I change my mobile number?
  To change your number, please visit your nearest Fino Payments Bank Branch.
• What happens if I don't use my Savings/Current account for a very long time?
  The account becomes inactive if there are no customer initiated transactions in the account for a continuous period of 1 year and dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest), in the account for a continuous period of two years.
  If the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, Phone Banking are not be allowed by the Bank.
• How do I activate an 'Inactive' account?
  Please visit the branch and do a transaction in your account to make it active again.
• How do I activate a 'Dormant' Account?
  We request you to follow the steps mentioned below to activate your account:
  Step 1) Approach the branch in person.
  Step 2) Activate your account by providing a bio-authentication of yourself. The account will be activated if the bio-authentication is successful.
• How do I change my name?
  Please visit the branch with supporting documents to change your name.
• How can I update my email id?
  Please visit the branch to update your email id.
• How do I indemnify my email id?
  Please visit the branch to indemnify your email id.
• How do I change my Date of Birth?
  Please visit the branch with supporting documents to change your date of birth.
• How do I update my PAN number?
  Please visit the branch along with your PAN card to update your PAN information.
• How can I add/modify or delete a nominee?
  Please visit the branch to add/modify or delete a nominee from the account.
• How do I update my photo?
  Please visit the branch to update your photo.
• How can I unfreeze my account?
  Please visit the branch along with the letter for unfreezing of account from concerned authority.
• Can I change the type of savings account?
  Yes, you can change your type of savings account. Please visit the branch to change your Savings account variant.
• How do I close my account?
  Visit your FINO branch along with your debit card (if applicable) for closure of your FINO account.

• How do I open a Fino Savings account?
  You can apply for a Fino Savings account through any of the channels
  • Visit our Fino Payments Bank Branch
  • Visit our Fino registered merchant points
  • Call us on our customer care number 022 6868 1414
  • Place a request through our website
• What are the documents required to open a Savings account?
  FINO savings account can be opened with just your Aadhaar number and mobile number.
• Can I change the type of savings account?
  Yes, you can change your type of savings account. Please visit the branch to change your Savings account variant.
• What is the interest rate applicable on savings account?
  Interest on balances in Savings Bank Account with Fino Payments Bank up to INR 2 Lakhs is 2.75% p.a. with effect from 01st May 2021.
  Interest on balances in sweep account opened with Partner Bank – Up to INR 1 Lakh - 4% p.a., over INR 1 lakh and up to INR 10 Lakh - 6.25% p.a. and above INR 10 Lakh – 6% p.a. Applicable interest will be calculated on the incremental amount for the slabs.
• Will I receive account statements for my FINO Bank Savings Account?
  The Bank will send the customers a monthly e-mail statement of Account free of cost. If you require a physical statement at any point of time, then you can collect it from the branch for nominal charges.
• Would I be able to receive Aadhar benefits in my savings account?
  Yes you will be able to receive Aadhar benefits in your account. To receive the benefits, please visit the branch and request for Aadhaar seeding to ensure that the benefits coming in to the Aadhaar number flow into your account.
• What will happen to Salary account once employee leaves the organization?
  Once employee leaves the organization and there is no salary credit then account will be converted to Pratham Savings account. Please refer Schedule of charges for further detail.

• What is a Minor Savings Account?
  Minor account is savings variant for children aged between 10 to 18 years. Minor account is named as “Bhavishya” savings account.
• How many minor accounts under one parent can be opened?
  At max only 3 minors are allowed to open a minor savings account under each parent.
• How will the account be opened?
  The minor savings account can be opened through E-KYC mode only.
• What will happen when a minor turns major?
  Upon minor turn’s major customer has to do Re-KYC & have to select available savings variant.
• Is DBT facility available for Minor savings account?
  Yes, DBT facility can be availed through a minor savings account. Minor can get scholarship in Bhavishya savings account.
• What are mandatory requirements to open a Minor savings account?
  Pan Card / form 60, Aadhar card and a valid mobile number to open the minor savings account.
• Minor contact detail should be different from parent contact detail?
  Yes, parent mobile number has to be different than the registered mobile number of minor.
• Does parent consent is required to open minor savings account?
  Yes, the parent has to give consent through OTP authentication to open minor savings account.
• What are the charges & transactions limits on minor saving account?
  Refer Schedule of charges for detail.
• Does the minor savings account come with a Debit card?
  Yes the Minor account comes with a Debit card with no issuance or annual charges. Only ATM transactions are allowed.
• Is there any re-issuance charges for the Debit card?
  Yes, in case of reissuance of Debit card charges will be levied to the customer. Refer schedule of charges for more detail.
• What will be the overall limit of cash deposit in the account?
  The overall limit for deposit is to remain Rs. 50000 and no sweep facility will be provided for the minor savings account.
• Will a minor savings account have all the rights for Mobile banking through BPay?
  The minor will have only view rights for BPAY application.
• Minors Aadhar Authentication failed while opening the account?
  The minor can open account only if the bio auth is updated in UIDAI base.

• What is a Jan Savings Account?
  Jan Savings account is a Subscription based savings account variant offered to customers but without the facility of Debit Card and no monthly minimum balance commitment.
• What is Subscription Model?
  Subscription model is annual charges levied on the a/c i.e. Rs.249 p.a. (including GST). Customer will only need to pay an annual subscription fees at time of account activation and on annual basis as applicable from next year onwards
• How will the account be opened?
  Account can be opened through E-KYC mode only.
• Is DBT facility available for Jan savings account?
  Yes, DBT facility can be availed through in Jan savings account.
• What are mandatory requirements to open Jan savings account?
  Mobile number, PAN or Form 60, Aadhaar. Age: 18+yrs
• What are the charges & transactions limits on Jan saving account?
  Refer Schedule of charges for detail.
• Does the Jan savings account come with a Debit card?
  No, this is a completely digital account and hence no physical debit card will be issued.
• Will Jan savings account have all the rights for Mobile banking through BPay?
  Yes, the account will have full rights for BPAY application.
• Will Sweep facility be available on Jan Savings account?
  Yes, it will be mandatory to provide Sweep facility consent while account opening

• What are the documents required for opening a Current Account of an individual for business purpose?
  For opening a Current Account of an individual for business purpose, only Aadhar number and customer mobile number is required.
• What are the documents required for opening a Current Account of a sole proprietorship firm?
  • Certificate/license issued by the Municipal authorities under Shop & Establishment Act
  • Registration certificate (in the case of a registered concern)
  • Sales and income tax returns
  • CST/VAT certificate
  • Certificate/registration document issued by Sales Tax/Service Tax/Professional Tax authorities
  • License issued by the Registering authority like Certificate of Practice issued by Institute of Chartered Accountants of India,  Institute of Cost Accountants of India, Institute of Company Secretaries of India, Indian Medical Council, Food and Drug Control  Authorities, registration/licensing document issued in the name of the proprietary concern by the Central Government or State Government Authority/ Department, etc.
  • The complete Income Tax return (not just the acknowledgement) in the name of the sole proprietor where the firm's income is reflected, duly authenticated/ acknowledged by the Income Tax Authorities.
  • Utility bills such as electricity, water, and landline telephone bills in the name of the proprietary concern. 
  
  Any two of the above documents would suffice. These documents should be in the name of the proprietary concern.
• What are the documents required for opening a Current Account of a Partnership Firm?
  We currently do not provide current account services to Partnership firms.
• Can a company open a current account?
  We currently do not provide current account services to Companies.
• What documents are required to change the address of an entity?
  Following documents are required to change the address of an entity:
  
  Request letter for address change signed by the Proprietor/Partner/Authorized signatory (in case of a company)
  
  Along with following list of documents:
  • Landline telephone bill/electricity bill of public and approved private operators in the State. (Bills not to be older than 4 months from the date of account opening)
  • Property Ownership Deed i.e. the title deeds of the property in the name of the firm duly stamped and registered
  • TAN Allotment Letter issued in the name of the firm
  • Latest property tax or water tax paid receipt/bill raised in the name of the firm
  • Existing bank account statement or passbook of a PSU/private sector /foreign bank. (Statement not older than 4 months from the date of account opening to be accepted;
• What if I am unable to maintain the required MAB?
  Customer will be charged a non-maintenance charge as per the schedule of charges.
• Will I receive interest on the amount in Current account?
  No. Current accounts do not offer interest.

• Can I change from Pragati Current account to Sampann Current Account?
  Yes any customer with Pragati current account will have an option to upgrade to Sampann Current Account. The upgrade is only allowed within same constitution or holding type For example Individual Pragati Current account can upgrade to Individual Sampann Current Account.
• Can I change from Sampann Current Account to Pragati current account?
  No.
• How can I upgrade?
  Upgrade from Pragati Current account to Sampann Current Account can be done through Bpay or through any of the assisted channels like Branch / Merchant / FOS.
• What are the charges for upgrading from Pragati to Sampann current account?
  There are no charges for upgrading the account. Whereas the customer need to keep initial funding as per Sampann current account.
• What will happen if account balance is less while upgrading from Pragati to Sampann?
  System won’t allow upgrading of account.
• What will happen to balance in my Pragati account balance after upgrading to Sampann?
  The amount can be used by customer after deduction of subscription charges.
• What are the charges & initial funding amount required to open Pragati or Sampann Current Account?
  Please refer schedule of charges for more detail.
• How much Monthly Average Balance (MAB) to be maintained in Sampann Current Account?
  There is no minimum requirement of MAB in Sampann current account.
• Is debit card available with Pragati Current account and Sampann Current Account current account?
  Yes, RuPay Platinum debit Card is available with both variant.
• Is there any account closure charges?
  Yes, if account is closed between 15 days to 1 year from the date of activation Rs. 500 plus GST will be deducted from the account as account closure charges.
• What is UPI/QR for Merchant?
  Any customer or any Fino merchant, who owns a small kirana shop or a small or medium business, wants to provide a digital mode of payment acceptance from their customers using UPI can become a UPI merchant by following the below steps
  a. Download BPay application and register using the mobile number present in the phone.
  b. After registration, click on the menu button on the top right of the screen
  c. Click on “I am Merchant” and proceed with the UPI for Merchant registration
  d. Enter details asked on the registration page, accept the terms and conditions and proceed
  e. Select the SIM which is required for UPI SIM binding. (Note: Merchant/Customer needs to select same SIM with which either Fino current account or account in any other bank was opened
  f. Merchant/Customer needs to create a new VPA ID and select Bank which will be used for settlement of the transaction amount paid by the customer
  g. The merchant/customer will be shown a success page post that the summary for the details entered and then a final page for successful UPI merchant registration.
  h. Merchant can then download the QR code and keep it on the shop for customer to scan and make the payment
• What if the Bank or account is not present in the list for account selection?
  If the bank name or account number is not present after bank selection, then the bank or account has not been enabled by your bank and you need to contact them.
• How will the settlement done?
  Settlement will be in real time for linked account as Fino Current Account and in case of linked account is in other bank, the settlement will be done on T+1 working day.
• Is there any limit for acceptance of payments using Fino UPI for Merchant?
  Yes, there is a monthly and daily limit on amount and number of transaction present as below.

  Limits	Value
  Max. transaction amount in one transaction	Rs. 5,000
  Max. transaction amount per day	Rs. 10,000
  Max. transaction amount per month	Rs. 100,000
  Per day max no. of Transaction	20

  
  In case a merchant wants to further increase the limit, then he/she can make a request to Bank and post verification and approval the limits can be increased
• How many VPA ID/ UPI ID can be created for UPI Merchant?
  A UPI merchant can create 2 VPA IDs which will be linked to the same account selected during creation of 1st VPA ID
• Where will the Settlement Details be shown?
  The UPI Merchant can view the settlement details in the “Settlement & Transaction History” section. In the transaction history, there will be “Settled” status present for amount settled in our linked account. In the “Settlement” section, the details (UTR number, transaction ID) will be present as per the transaction date.
• How can the customer make payment using this QR code/VPA ID?
  • The customer can make the payment by scanning the QR shown by the merchant using any UPI enabled app (Eg: BPay, PhonePe, Paytm, GPay, BHIM, etc.)
  • The customer after scanning, needs to enter the correct amount and proceed
  • The customer will be asked to enter the UPI PIN on their registered UPI application and then click OK Customers account will be debited and the payment will be done to the merchant
• What if the merchant wants to delete his/her UPI merchant account?
  The merchant can click on “De-Register” and proceed. The VPA ID and UPI merchant account will be deleted. In case there is any settlement pending, then it will be processed and be credited to the linked account.
• What happens if merchant wants to select other bank for settlement?
  The merchant will have to De-Register his/her present UPI merchant account and then register again to link the new account.

• How to do fund transfer through bank account?
  Please visit Fino branch or FINO registered merchants to transfer money through your bank account. You can also use Mobile banking to transfer funds.
• What is IMPS?
  IMPS stands for Immediate Payment Service. It is an instant interbank electronic fund transfer service, which can be accessed from Mobile Banking or Net Banking. As a FINO Bank customer you can send money instantly to anyone in any participating bank (including another FINO Bank customer). You can also receive money through this mechanism from anyone else in a participating bank (including another FINO Bank customer).
• What details of my beneficiary do I need to send money? 
  You will need your beneficiary’s Account number and IFSC code to send money. (Beneficiary needs to be added in Mobile Banking in order to transfer money)
• What are the charges for doing IMPS transactions?
  Service charges will be levied on all IMPS outgoing transactions; please refer the Schedule of charges for more details.
• What happens if the transaction is not credited to the beneficiary?
  We wish to inform you that in case your account is debited and beneficiary account is not been credited for the referred IMPS transaction; the funds pertaining to failed transaction will be credited back to your account within 3 working days. Incase same is not received after the time period please contact our call center or write back to us with the following details.
  • Beneficiary account number
  • Beneficiary Bank Name
  • Date and amount of the transaction
  • Transaction Reference Number

Deceased Claim

In the event of death of a Current account or Savings account holder, the balance in the account of the deceased needs to be transferred to Nominee/Legal Heir and the account needs to be closed. The nominee or relative of the customer has to inform the Bank that the customer has deceased.

• What is the process of settlement of account in case of customer deceased?
  The nominee/legal heir needs to visit the Fino Payments Bank Branch with application form & required documents to proceed for the settlement & closure of the account.
  The nominee/legal heir may also contact customer care number or merchants to know the process in case of customer deceased.

  Please note -

  The nominee/legal heir can also inform about the customer deceased on customercare@finobank.com. Kindly attach death certificate with account detail.

• Which all documents are required process for account settlement in case of customer deceased?
  Following documents are required to be submitted by nominee/legal heir.

  1. Death certificate of deceased customer
  2. If nominee is registered than KYC copy of Nominee: (Refer Annexure I for detail)

  • Address Proof
  • Identity proof

  3. If nominee is not registered than : (Refer Annexure I for detail)

  • Address Proof of Claimant
  • Identity proof of Claimant
  • Legal succession certificate/Court Affidavit by legal heir

  4.Indemnity letter signed by Nominee/Legal heir (Format attached in Annexure 1)
  5. Account Detail of Nominee :

  • If within Fino Payments Bank, then account number/CIF
  • If any other Bank, then Account number along with IFSC code , Bank Name and Address, and Cancelled copy of cheque/passbook


• From where can claimant can download application form & Annexure I.
  Application form for settlement of claim in deceased depositor - Click Here
  Annexure I - Click Here