How do I open a Fino Savings account?
You can apply for a Fino Savings account through any of the channels
Visit our Fino Payments Bank Branch
Visit our Fino registered merchant points
Call us on our customer care number 1860 2663 466
Place a request through our website
What is the initial deposit amount?
Initial deposit is a one-time deposit amount while opening an account with FINO. The amount will be deposited in the account and can be withdrawn post activation of the account. Applicable Interest will be provided on the amount deposited during the period.
Can I open a Joint account?
Currently, you cannot open a Joint account.
How will I identify which merchant is registered with FINO?
The merchants registered with FINO will have a FINO branding at the merchant shop.
What are the documents required to open a Savings account?
FINO savings account can be opened with just your Aadhaar number and mobile number.
Can I open an account if I don’t have a PAN card?
Yes you can open an account if you don’t have a PAN card. Instead, you will need to submit Form 60.
How do I change my address?
Please visit the branch with a proof of new address to change your address.
How do I change my mobile number?
To change your number, please visit your nearest Fino Payments Bank Branch.
What happens if I don't use my Savings/Current account for a very long time?
The account becomes inactive if there are no customer initiated transactions in the account for a continuous period of 1 year and dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest), in the account for a continuous period of two years.
If the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, Phone Banking are not be allowed by the Bank.
How do I activate an 'Inactive' account?
Please visit the branch and do a transaction in your account to make it active again.
How do I activate a 'Dormant' Account?
We request you to follow the steps mentioned below to activate your account: Step 1) Approach the branch in person. Step 2) Activate your account by providing a bio-authentication of yourself. The account will be activated if the bio-authentication is successful.
How do I change my name?
Please visit the branch with supporting documents to change your name.
How can I update my email id?
Please visit the branch to update your email id.
How do I indemnify my email id?
Please visit the branch to indemnify your email id.
How do I change my Date of Birth?
Please visit the branch with supporting documents to change your date of birth.
How do I update my PAN number?
Please visit the branch along with your PAN card to update your PAN information.
How can I add/modify or delete a nominee?
Please visit the branch to add/modify or delete a nominee from the account.
How do I update my photo?
Please visit the branch to update your photo.
How can I unfreeze my account?
Please visit the branch along with the letter for unfreezing of account from concerned authority.
Can I change the type of savings account?
Yes, you can change your type of savings account. Please visit the branch to change your Savings account variant.
How do I close my account?
Visit your FINO branch along with your debit card (if applicable) for closure of your FINO account.
How do I open a Fino Savings account?
You can apply for a Fino Savings account through any of the channels
Visit our Fino Payments Bank Branch
Visit our Fino registered merchant points
Call us on our customer care number 1860 2663 466
Place a request through our website
What are the documents required to open a Savings account?
FINO savings account can be opened with just your Aadhaar number and mobile number.
Can I change the type of savings account?
Yes, you can change your type of savings account. Please visit the branch to change your Savings account variant.
What is the interest rate applicable on savings account?
The interest rate applicable on Savings account is 4% per annum paid quarterly.
Will I receive account statements for my FINO Bank Savings Account?
The Bank will send the customers a monthly e-mail statement of Account free of cost. If you require a physical statement at any point of time, then you can collect it from the branch for nominal charges.
Would I be able to receive Aadhar benefits in my savings account?
Yes you will be able to receive Aadhar benefits in your account. To receive the benefits, please visit the branch and request for Aadhaar seeding to ensure that the benefits coming in to the Aadhaar number flow into your account.
What are the documents required for opening a Current Account of an individual for business purpose?
For opening a Current Account of an individual for business purpose, only Aadhar number and customer mobile number is required.
What are the documents required for opening a Current Account of a sole proprietorship firm?
Certificate/license issued by the Municipal authorities under Shop & Establishment Act
Registration certificate (in the case of a registered concern)
Sales and income tax returns
CST/VAT certificate
Certificate/registration document issued by Sales Tax/Service Tax/Professional Tax authorities
License issued by the Registering authority like Certificate of Practice issued by Institute of Chartered Accountants of India, Institute of Cost Accountants of India, Institute of Company Secretaries of India, Indian Medical Council, Food and Drug Control Authorities, registration/licensing document issued in the name of the proprietary concern by the Central Government or State Government Authority/ Department, etc.
The complete Income Tax return (not just the acknowledgement) in the name of the sole proprietor where the firm's income is reflected, duly authenticated/ acknowledged by the Income Tax Authorities.
Utility bills such as electricity, water, and landline telephone bills in the name of the proprietary concern.
Any two of the above documents would suffice. These documents should be in the name of the proprietary concern.
What are the documents required for opening a Current Account of a Partnership Firm?
We currently do not provide current account services to Partnership firms.
Can a company open a current account?
We currently do not provide current account services to Companies.
What documents are required to change the address of an entity?
Following documents are required to change the address of an entity:
Request letter for address change signed by the Proprietor/Partner/Authorized signatory (in case of a company)
Along with following list of documents:
Landline telephone bill/electricity bill of public and approved private operators in the State. (Bills not to be older than 4 months from the date of account opening)
Property Ownership Deed i.e. the title deeds of the property in the name of the firm duly stamped and registered
TAN Allotment Letter issued in the name of the firm
Latest property tax or water tax paid receipt/bill raised in the name of the firm
Existing bank account statement or passbook of a PSU/private sector /foreign bank. (Statement not older than 4 months from the date of account opening to be accepted;
What if I am unable to maintain the required MAB?
Customer will be charged a non-maintenance charge of Rs. 100 for Urban and Rs 50 for rural customer per instance.
Will I receive interest on the amount in Current account?
No. Current accounts do not offer interest.
How to do fund transfer through bank account?
Please visit Fino branch or FINO registered merchants to transfer money through your bank account. You can also use Mobile banking to transfer funds.
What is IMPS?
IMPS stands for Immediate Payment Service. It is an instant interbank electronic fund transfer service, which can be accessed from Mobile Banking or Net Banking. As a FINO Bank customer you can send money instantly to anyone in any participating bank (including another FINO Bank customer). You can also receive money through this mechanism from anyone else in a participating bank (including another FINO Bank customer).
What details of my beneficiary do I need to send money?
You will need your beneficiary’s Account number and IFSC code to send money. (Beneficiary needs to be added in Mobile Banking in order to transfer money)
What are the charges for doing IMPS transactions?
Service charges will be levied on all IMPS outgoing transactions; please refer the Schedule of charges for more details.
What happens if the transaction is not credited to the beneficiary?
We wish to inform you that in case your account is debited and beneficiary account is not been credited for the referred IMPS transaction; the funds pertaining to failed transaction will be credited back to your account within 3 working days. Incase same is not received after the time period please contact our call center or write back to us with the following details.
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