Contact Us

Consumer Helpline Number

022 6868 1414

To open a bank account or to avail other services

SMS 'FPB' to 7022075566

or give a miss call to 7877788977

Merchant Helpdesk number

022 6868 1234

write us

For general queries, write us at customercare@finobank.com

For media enquiries write to media@finobank.com

To report fraud, write us to reportfraud@finobank.com

For Merchants, write us to care@finobank.com

Registered Office Address

CIN- L65100MH2007PLC171959
Fino Payments Bank Limited

Mindspace Juinagar,
Plot No Gen 2/1/F, Tower 1, 8th Floor,

TTC Industrial Area,

MIDC Shirwane, Juinagar, Navi Mumbai - 400 706

Tel: 91-022-7104 7000

Customer Care Centre

Queries / Feedback / Complaints / Appreciation

  • Branch
  • Call Us
  • Register Complaints
  • Mail us
Address

Mindspace Juinagar,
Plot No Gen 2/1/F, Tower 1, 8th Floor, TTC
Industrial Area, MIDC Shirwane, Juinagar,
Navi Mumbai - 400 706

 

Customer care number

For general queries/disputes,Contact us on 022 6868 1414 between 9 am to 7 pm all 365 days.
cardblock
For blocking account and hot listing debit card contact IVR Number 022 6868 1414 or visit your FinoPay App or send SMS <CARDBLOCK> to 7022075566 from your registered mobile number (Availability 24x7)

For applying Debit Freeze on your account SMS <FRAUD> to 7022075566 from your registered mobile number (Availability 24x7)

 

Note: Please do not enter 16 digit card number anywhere in the form. If required, please only mention the last 4 digits of the card.

Additional Details

Max character limit: 1000
Fino Payments Bank customers are requested to use the e-mail id registered with the Bank for faster resolution.

 

 

Nodal Officer

Incase the complaint is not responded or the customer is not satisfied, the customer can contact nodalofficer@finobank.com

 

Principal Nodal Officer

If the customer is still not satisfied with the responses, then he can contact the Principal Nodal Officer. Mail us

Name Designation Location Email Contact Number
Mr. Raj Kumar Tripathi Senior Vice President Mumbai principalnodalofficer@finobank.com 02271047270

 

After having followed Steps 1, 2 and 3 if your issue still remains unresolved or in case you have not received response within 30 days of lodging a complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.

Click here for Banking Ombudsman Details

Write to us